Operations Manager – Payroll

General Motors

Operations Manager managing payroll back-office and timekeeping support operations for U.S. and Canada payroll delivery.

Posted 7/21/2026full-timeTaguig City • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in payroll operations, including U.S. and Canada payroll processes, timekeeping accuracy, and compliance with payroll regulations. Proven ability to lead teams, drive process improvements, and manage complex payroll support issues effectively.

Highest-signal resume keywords

Payroll Operations ManagementU.S. And Canada Payroll ExperienceProcess Improvement SkillsPeople Leadership ExperienceData Validation And Reconciliation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll Input ReviewException HandlingAudit TrailsReconciliationsCase ManagementTimekeeping ProcessesService Delivery CoordinationOperational Performance ReportingMetrics AnalysisCompliance With Payroll Regulations

Soft Skills

Strong Problem-Solving SkillsEffective Communication SkillsAbility To Manage DeadlinesHigh Level Of IntegrityDiscretion With Confidential Information

Certifications & Qualifications

Bachelor's Degree In BusinessHuman ResourcesFinanceAccounting

Industry Keywords

Payroll Back-Office ProcessesShared ServicesHR OperationsService DeliveryOperational Readiness

About the role

Key responsibilities & impact

Lead Manila-based payroll back-office and timekeeping support operations for U.S. and Canada payroll processes
Manage day-to-day execution of payroll support activities, including payroll input review, data validation, exception handling, off-cycle support, adjustments, reconciliations, and case management
Oversee timekeeping operations that impact payroll accuracy, including review of time data issues, pay-impacting exceptions, and escalation management
Ensure payroll back-office transactions are completed accurately, on time, and in alignment with established service levels and payroll calendars
Drive operational readiness for each payroll cycle through workload planning, staffing alignment, prioritization, and issue tracking
Partner with U.S. and Canada payroll teams to resolve payroll-impacting issues, reduce rework, and improve end-to-end process performance
Monitor and enforce key controls related to payroll inputs, audit trails, reconciliations, data privacy, and segregation of duties
Support compliance with applicable payroll, tax, wage, hour, and recordkeeping requirements by following established procedures and escalating risks appropriately
Analyze recurring defects, breaks in process, and service issues; implement corrective and preventive actions
Lead continuous improvement efforts focused on standardization, simplification, automation, and productivity across payroll back-office processes
Use metrics and operational dashboards to monitor quality, timeliness, volume, aging, service levels, and root causes
Build strong partnerships with HR, Total Rewards, Finance, Employee Services, IT, and external vendors to ensure coordinated issue resolution and stable payroll execution
Serve as an escalation point for complex payroll support issues, employee-impacting cases, and cross-functional operational challenges
Maintain and improve standard operating procedures, training materials, controls documentation, and knowledge management content
Support transitions, system updates, process changes, and organizational initiatives affecting payroll and timekeeping operations

Requirements

What you’ll need

Bachelor's degree in Business, Human Resources, Finance, Accounting, or a related field, or equivalent experience
Significant experience in payroll operations, shared services, HR operations, or a related operational environment
Previous people leadership experience managing teams in a service delivery or operations setting
Working knowledge of payroll back-office processes and controls that support payroll execution
Experience supporting U.S. and/or Canada payroll operations, including payroll inputs, reconciliations, issue resolution, and service delivery coordination
Understanding of timekeeping processes and the relationship between time data and payroll results
Experience working with case management, service delivery metrics, and operational performance reporting
Strong problem-solving, root-cause analysis, and process improvement skills
Strong written and verbal communication skills with the ability to work across global and cross-functional teams
Ability to manage deadlines and maintain high accuracy in a fast-paced, deadline-driven environment
High level of integrity and discretion with confidential employee and payroll information.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development