Senior CX Analyst, Dealers

General Motors

Senior CX Analyst at GM coordinating calibration processes for South American dealerships. Focus on data analysis, project management, and strategic presentations.

Posted 7/20/2026full-timeSão Caetano do Sul • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating calibration processes and managing vendor relationships while ensuring standardization and continuous improvement. Proficient in data analysis and project management, with strong communication skills for stakeholder engagement.

Highest-signal resume keywords

Calibration Process CoordinationData Analysis ToolsProject ManagementAdvanced EnglishVendor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProject ManagementProcess ImprovementKPI ValidationStrategic Presentation Development

Soft Skills

Positive AttitudeProactive ApproachCommunication Skills

Tools & Technologies

ExcelPower BI

Industry Keywords

Automotive SectorCalibration ProcessStakeholder EngagementOperational ManualsContinuous Improvement

About the role

Key responsibilities & impact

Responsible for coordinating and sustaining the CX@Dealers Calibration process in South America
Ensure standardization of checklists and manuals
Platform management and communications
Provide support to dealerships and field teams
Monitor schedules/results and drive continuous improvement of the calibration process
Coordinate the calibration process for the South American dealer network, including self-calibrations and on-site calibrations
Validate rules, guidelines and KPIs for the calibration process with Business and Network Development areas in South America
Govern calibration platform content, including updates, visual identity, operational manuals and documentation (field teams and dealerships)
Manage service and support tickets with the vendor
Plan and deliver strategic presentations (Broadcasts) for the network and internal stakeholders
Manage vendors, monitor deliverables and develop supporting materials
Align requirements, scope and priorities with stakeholders and internal clients
Coordinate implementation of strategic projects (Mystery Shopper, customized services, among others)
End-to-end project management, including interface with IT, Legal and Commercial teams
Develop action plans, executive presentations and management reports
Develop Artificial Intelligence solutions to support processes and calibrations

Requirements

What you’ll need

Bachelor's degree in Business Administration, Marketing, Economics, Engineering or related field
Positive, proactive attitude
Prior experience in the automotive sector is desirable but not required
Advanced English
Intermediate Spanish (desirable)
Technical knowledge of data analysis tools and databases (e.g., Excel, Power BI)

Benefits

Comp & perks

Analytical skills to interpret data and generate actionable insights
Process organization
Project and timeline management
Communication with the dealer network and stakeholders
Attention to detail and standardization
Results analysis and continuous improvement