Manager, Sales Effectiveness & CX

General Motors

Manage Chevrolet Sales Effectiveness & Customer Experience by collaborating with multiple automotive brands. Responsible for leading key initiatives and enhancing customer interactions in a hybrid role.

Posted 7/8/2026full-timeWarren • Missouri • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Collaborate with executive and senior leaders across Chevrolet, Buick, GMC, Cadillac
Lead and support a broad portfolio of programs, including Field Performance Reporting and Customer Experience Cases
Manage a variety of reports and dashboards, including field performance and logistics tracking
Resolve customer experience issues in partnership with the field and the Customer Assistance Center (CAC)
Manage the relationship with J.D. Power to support continued award-winning performance
Lead Chevrolet EV strategy and manage retail innovation initiatives.

Requirements

What you’ll need

7+ years of experience in marketing, sales operations, and/or field sales
Bachelor’s degree required
Strong knowledge of field and dealer operations
Experience with dealer program guidelines and systems such as CSI, MOE, EZQ, or other dealer sales operations databases
Experience leading people and managing complex organizations and cross-functional teams
Strong Excel and data analytics skills to support cross-functional initiatives and business strategies.

Benefits

Comp & perks

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalyticsField Performance ReportingCustomer Experience ManagementLogistics TrackingRetail Innovation Management

Soft Skills

LeadershipCollaborationProblem Solving