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Customer Service Consultant, After-Sales – Technical, GSC
General MotorsCustomer Service Consultant for Chevrolet managing cases and strengthening relationships. Ensuring customer satisfaction and resolving issues through dealership service departments in Bahia and Sergipe.
About the role
Key responsibilities & impact- Manage, resolve, document, and close customer service cases within required deadlines.
- Build and maintain customers' relationships with the Chevrolet brand through dealership Service Departments.
- Provide consultative guidance to dealerships through activities such as:
- Increase customer satisfaction levels.
- Troubleshoot issues and promote correct execution of services.
- Facilitate negotiations that enable win-win outcomes for customers, dealerships, and GM.
- Manage conflicts.
- Review and analyze warranty service requests.
- Oversee and ensure execution of service campaigns (recalls).
- Recommend and coordinate training and upskilling for technicians.
- Analyze and expedite solutions for vehicles immobilized in the workshop.
- Control special and general-use tools.
- Provide support to the legal department / participate in court hearings and Procon proceedings.
Requirements
What you’ll need- Education: preferably Mechanical or Electrical Engineering, or a Technologist degree.
- Hold a valid driver's license (CNH) and be able to drive (mandatory).
- Technical knowledge of vehicles and experience in customer service are mandatory.
- Good knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Power BI).
- Intermediate English (desirable).
- Knowledge or experience with dealership service and parts operations is a plus.
- Time management skills and ability to prioritize critical service delivery.
- Availability for domestic travel.
- Willingness to reside in Salvador, BA, and to work across the states of Bahia and Sergipe.
Benefits
Comp & perks- Not applicable. 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
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Hard Skills & Tools
Mechanical EngineeringElectrical EngineeringTechnical knowledge of vehiclesCustomer service experienceWarranty service analysisService campaign executionTraining coordinationProblem-solvingTime managementPrioritization
Soft Skills
Relationship managementNegotiationConflict managementConsultative guidanceCustomer satisfaction focusCommunicationAnalytical skillsAdaptabilityTeam collaborationInterpersonal skills
Certifications
Valid driver's license (CNH)