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Senior Sales Support Analyst
General MotorsSupports Global Sales Reporting function at GM, providing business partner support and enhancing customer experience through improved processes and technology. Involves collaboration across global business functions to implement solutions.
Tech Stack
Tools & technologiesETL
About the role
Key responsibilities & impact- Provide world-class support for the Global Sales Reporting function, including hyper-care activities and user access management for multiple systems, business partner support, daily monitoring, issue management support, and on-going reporting requirements sustaining multiple regions and functions
- Develop a deep understanding of the business via documentation, training, and workshops to understand business and IT partner objectives, pain-points, and opportunities, and translating them into world class processes and technology enablers
- Support communication to our business users
- Develop and present training materials to a global audience
- Develop standardized reporting tools and dashboards to enhance the customer experience
- Understand business requirements and acceptance criteria to perform a logical test to prove the functionality
- Design and maintain re-usable test cases and test strings to confirm new functionality for current and future testing. Create a comprehensive test plan to test all developed requirements in a sprint and to build on for an E2E test plan
- Provide and maintain clear status in reporting during UAT for responsibility, escalation, and execution
- Prepare and maintain validation evidence of test status through screen shots and test case progression
- Collaborate across workstreams to implement data standards and process improvements leveraging digital solutions
- Utilize your process improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global transformation activities that impact the results of the company
- Update and maintain operations process, desk procedures and other documentation
- Collaborate globally and cross-functionally with various partners across different business functions to understand business processes
- Develop user stories to document business requirements, prepare user acceptance test plans, and support technology deployments
- Support IT counterparts with break-fix activities and other necessary maintenance
Requirements
What you’ll need- A Bachelor’s or Master’s degree in Business, Finance, Accounting, Marketing, IT or related field
- 5+ years of relevant work experience in business and process transformation, consulting, and project management
- Demonstrated experience leveraging Operational Excellence, Lean Management, Design Thinking, or other structured methodologies to implement process improvements
- Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results
- Detail oriented, with strong business acumen, and experience in evaluating financial measurements and project results
- Internal controls experience and knowledge is preferable.
- Experience with Agile / Scrum framework is preferable.
- Working level knowledge of Power BI, Power Automate and KNIME
- Experience in managing end-to-end test cycles
- Experience with maintaining data pipelines through ETL and other data gathering, inspecting, cleansing, transforming, and modeling/diagramming techniques.
- Experience in developing training manuals and conducting training is preferable.
- Affinity with technology and/or familiarity with analytics tools and techniques
- Highly motivated and willing to learn and take on new challenges
- Excellent written and verbal communication skills
- Highly proficient in Microsoft Office applications.
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business process transformationproject managementOperational ExcellenceLean ManagementDesign ThinkingAgileScrumend-to-end test cyclesETLdata modeling
Soft Skills
detail orientedbusiness acumencross-functional collaborationcommunication skillstraining developmentproblem-solvinginnovationmotivationadaptabilitystakeholder management