District Manager – Parts and Service

General Motors

District Manager leading aftersales initiatives and partnerships with dealerships in Peoria, Illinois. Driving revenue growth and improving customer satisfaction through strategic leadership.

Posted 6/19/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $80,700 - $109,400 per yearWebsite

About the role

Key responsibilities & impact

Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
Resolve aftersales customer concerns, including but not limited to:
SPAC (Service Parts Assistance Center)
CAC (Customer Assistance Center)
TAC (Technical Assistance Center)
Goodwill, Warranty, and Policy Requests
Monitor and deliver on KPIs including:
Sales Reporting Tool (SRT) objectives
Net Promoter Score (NPS)
Customer Retention
Service Training Standards (STS)
EV Training & Compliance

Requirements

What you’ll need

Bachelor’s Degree or equivalent professional experience.
Minimum 2 years of experience leading and improving dealership Fixed Operations.
Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
Deep understanding of Dealership Service & Parts Operations, including:
Automotive Parts and Service Systems
Dealer Operating Reports & Fixed Ops Analysis Tools
Profit department structures and interdependencies
Consultative selling techniques
Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
Excellent oral and written communication skills, with the ability to inform and persuade effectively.
Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.
The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.

Benefits

Comp & perks

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs
employee assistance program
GM vehicle discounts and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisreportingvisualizationconsultative selling techniquesdealership service operationswarranty processescustomer experience managementautomotive parts and service systemsfixed ops analysis toolsKPI monitoring

Soft Skills

analytical thinkingcommunicationstrategic alignmentautonomyresults-drivenadaptabilityleadershippartnership buildingproblem-solvingcustomer satisfaction