Senior Quality, Reliability & Durability Engineer – Mechatronic Hardware

General Motors

. Analyze field data including DTCs, warranty claims, plant data, service information, and customer feedback in order to create actionable plans for field resolution.

Posted 6/11/2026full-timeWarren • Missouri • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Analyze field data including DTCs, warranty claims, plant data, service information, and customer feedback in order to create actionable plans for field resolution.
Identify, partition (HW vs. SW), prioritize, and track issues using GM systems and dashboards.
Represent VSEE QRD in CPIT / Focus CPIT, SMT Core PDT, QRD Reviews, daily and weekly QRD calls, and other escalation forums as required.
Plan and implement target sufficiency actions to address QRD issues, ensuring temporary containment and permanent corrective actions are driven to closure.
Identify and manage breakpoints (BP) for service, plant, and OTA actions.
Forecast quality and warranty performance targets and track progress against commitments.
Track trends, Pareto drivers, and maintain Top 20 issue lists.
Proactively identify emerging issues using plant, service, and field data.
Support fast response activities, service garage escalations, and read‑across initiatives across programs.
Coordinate and lead global QRD alignment (GMNA priority) through influence.
Communicate clearly with engineering, manufacturing, service, and supplier teams.
Balance quality improvements with cost and warranty impact considerations.

Requirements

What you’ll need

Bachelor’s degree in engineering (Electrical, Mechanical, Mechatronics, Systems, or related).
Experience with vehicle systems, mechatronic hardware, or embedded control systems.
SW release Cadence, OTA.
Experience analyzing warranty, DTC, or field performance data.
Use of QRD tools such as: SI, TrackerGart, QDAP, DAS, GWM, MERS.
Ability to lead cross‑functional issue resolution efforts.
Strong analytical, problem‑solving, and communication skills.
Ability to manage multiple priorities in a fast‑paced environment.
Familiarity with AI‑enabled tools, automation, or analytics to improve QRD efficiency (e.g., workflow automation, dashboard automation, data triage, AI‑assisted analysis).

Benefits

Comp & perks

GM offers a variety of health and wellbeing benefit programs.
Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysiswarranty analysisDTC analysismechatronic hardwareembedded control systemsSW release cadenceOTAquality performance forecastingissue trackingPareto analysis

Soft Skills

analytical skillsproblem-solving skillscommunication skillsleadershipcross-functional collaborationprioritizationinfluenceadaptabilitytime managementteam coordination