Senior Customer Research Analyst

General Motors

Senior Market Research Analyst leading customer research and providing insights for GM International markets. This role requires independent operation and delivery of research and actionable recommendations.

Posted 6/10/2026full-timeWarren • Missouri • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

The Senior Market Research Analyst role is expected to operate independently, proactively understand risks, and propose actions.
Lead delivery of primary and secondary research projects for GM International, including understanding research objectives, methodology selection, fieldwork oversight, analysis, synthesis and recommendations.
Independently design and execute complex quantitative and qualitative research using the appropriate methodologies, tools, and suppliers.
Develop research instruments, including questionnaires, discussion guides, and analysis frameworks, across a wide range of global and local business topics.
Manage multiple complex, multi-stakeholder projects simultaneously, proactively identifying risks, adjusting approach as needed, and ensuring high-quality delivery on time.
Analyze and integrate primary research, internal business data, external market data, and secondary sources to uncover strategic insights and business implications.
Translate findings into clear, actionable, data-backed recommendations that drive alignment and influence decisions across product, marketing, digital, and business teams.
Create compelling narratives and executive-ready presentations that simplify complex issues, strengthen understanding, and guide actions and decisions.
Partner effectively with cross-functional and cross-regional stakeholders to clarify objectives, challenge assumptions, and align on decisions and next steps.
Maintain strong relationships with research suppliers and oversee project execution, logistics, quality, and deliverables.
Contribute to continuous improvement by identifying opportunities to improve research methods, tools, and workflows, including the use of AI-enabled approaches where appropriate.

Requirements

What you’ll need

Bachelor’s degree in Market Research, Analytics, Behavioral Science, Marketing, Psychology, Statistics, or a related field.
5+ years of experience in consumer research, insights, analytics, strategic planning, or marketing.
Demonstrated ability to independently lead research and insight projects with minimal oversight.
Strong quantitative and qualitative research design capabilities, including survey design, interview and discussion guide development, sampling approaches, and methodology selection.
Experience with advanced analytical techniques such as regression, factor and cluster analysis, MaxDiff, conjoint, and pricing methods as relevant to the business need.
Ability to work through complex, ambiguous, and novel business problems and convert them into structured, data-driven solutions.
Proven ability to influence stakeholders and drive alignment through clear, evidence-based recommendations, not just present findings.
Strong project management skills, including the ability to manage multiple deliverables, anticipate risks, remove blockers, and maintain momentum across stakeholders.
Excellent communication and storytelling skills, with the ability to tailor messages to technical, business, and leadership audiences.
Proficiency in Word, PowerPoint, and Excel.
Ability to combine survey data with behavioral, digital, CRM, social, or secondary data sources to generate richer insights.
Experience using AI-enabled platforms or large language model tools to support research design, open-end coding, transcript summarization, literature review, insight mining, concept evaluation, or synthesis of large information sets.
Ability to apply AI responsibly by validating outputs, checking for bias or hallucination, protecting confidential data, and using human judgment to ensure research quality.
Comfort experimenting with emerging AI research workflows that improve speed, consistency, and actionability without compromising methodological rigor.

Benefits

Comp & perks

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

quantitative researchqualitative researchsurvey designinterview guide developmentsampling approachesregression analysisfactor analysiscluster analysisMaxDiffconjoint analysis

Soft Skills

project managementstakeholder influencecommunicationstorytellingproblem-solvingrelationship managementproactive risk identificationdata-driven decision makingcross-functional collaborationcontinuous improvement