Service Engineering and Operations Data Lead

General Motors

Data Lead at GM Defense managing service engineering and technical publications. Responsible for data accuracy, reporting, and analytics in support of service readiness and operational excellence.

Posted 6/2/2026full-timeWarren • Missouri • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own IPS data and systems: Define, curate, and maintain core IPS data sets related to service parts, technical publications, diagnostics, provisioning, and field performance across relevant systems and tools.
Maintain a single source of truth, including documentation, data dictionaries, and governance standards.
Own and build an application roadmap for IPS systems.
Establish and maintain common definitions, ownership models, and process controls that improve trust in data and consistency of decision making across the function
Serve as business owner for analytics: Act as the business owner for key IPS reporting and analytics solutions, partnering with IT, data teams, and tool owners to define requirements, prioritize enhancements, test changes, and ensure data quality and availability.
Use independent judgment to set priorities, define business requirements, and guide changes that materially improve IPS execution and decision support
Design reporting and dashboards: Design, build, and maintain standard reports, scorecards, and dashboards that for IPS leadership, SSEO, Technical Publications, and program teams on topics such as service readiness, change throughput, quality, cycle time, and workload.
Create executive ready views that synthesize key messages and tradeoffs for senior stakeholders.
Generate insights and recommendations: Mine IPS and program data to identify patterns, risks, and opportunities related to service deliverable readiness, late changes, rework, escapes, and field performance.
Translate data into clear stories and recommendations that guide decisions.
Identify and solve ambiguous, non-standard issues across systems, processes, and data where root causes and solutions are not predefined.
Develop IPS processes and tool use: Define and document the end to end processes that connect IPS service engineering and technical publications work to GM and GMD systems, from problem identification and change intake through release, field rollout, and sustainment.
Own how Service Engineering engages with the Production Engineering Defense change management tool to ensure IPS requirements are captured and that production engineering part releases and Defense Change Requests (DCRs) meet service engineering quality and readiness needs.
Design practical, role clear workflows for engineering change, service information updates, diagnostics and tooling updates, and data capture.
Influence senior stakeholders through data-driven recommendations, alignment on tradeoffs, and clear articulation of operational impacts across the broader IPS ecosystem
Drive continuous improvement and adoption: Identify opportunities to reduce manual reporting and rework by automating data pipelines, standard reports, and self service dashboards.
Apply Lean and continuous improvement principles to simplify handoffs, reduce cycle time, and eliminate defects across IPS data and IT processes.
Build and deliver training and job aids that enable IPS team members to effectively use systems, data, and reports.

Requirements

What you’ll need

Bachelor’s degree or equivalent relevant experience.
5+ years of relevant experience across data analytics, business intelligence, process or systems engineering, service or production engineering, technical publications, or product support or related field.
Proficient in leading cross functional tool, data, or process initiatives with measurable outcomes in a complex engineering, manufacturing, or service environment.
Proven experience creating data tools and architectures in environments where none previously existed.
Demonstrated ability to translate complex data into clear, concise insights and visual stories for non-technical audiences, including senior leadership.
Strong proficiency with data and visualization tools (for example Power BI, Excel, SQL, or similar) and comfort working across multiple systems and data sources.
Proven ability to lead cross functional teams without direct authority to drive issue resolution, process adoption, and system improvements.
Excellent communication and stakeholder management skills; effective with GM and Government leadership and technical teams.
Comfortable learning new tools and technologies quickly and leading their deployment and change adoption.
Ability to manage multiple priorities and aggressive timelines in a dynamic environment.
Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).
Eligible to obtain Secret U.S. Security Clearance after hire.

Benefits

Comp & perks

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsbusiness intelligenceprocess engineeringsystems engineeringtechnical publicationsdata visualizationdata toolsdata architecturesLean principlescontinuous improvement

Soft Skills

communication skillsstakeholder managementcross-functional leadershipproblem-solvingprioritizationadaptabilityinfluencetraining and developmentanalytical thinkingstorytelling

Certifications

Bachelor's degreeSecret U.S. Security Clearance