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IT Systems Engineer, Manager
General MotorsManager-level IT Systems Engineer at General Motors leading SaaS application implementation. Overseeing engineering, deployment, operations, and integration of technology for frontline teams.
About the role
Key responsibilities & impact- Lead the systems engineering function for a new SaaS application, including application ownership, support strategy, deployment execution, and innovation in partnership with a product manager who will identify, establish, and map the roadmap
- Manage and develop a team of systems engineers and technical contributors, setting priorities, removing obstacles, and supporting employee growth
- Serve as the technical and operational lead for the SaaS application environment, ensuring application performance, reliability, security, supportability, and operational readiness
- Partner with business stakeholders, product owners, vendors, and internal technology teams to define requirements and deliver solutions
- Lead vendor management activities, including participation in contract negotiations, license management, and implementation of new capabilities and innovations
- Drive platform enhancements, integrations, configuration changes, and process improvements aligned to business objectives
- Establish and maintain governance for the application, including change management, release planning, issue resolution, risk mitigation, and operational discipline
- Monitor production health, troubleshoot complex issues, and lead problem resolution efforts across teams
- Create and maintain technical documentation, operational procedures, and support models
- Ensure solutions are designed and implemented in alignment with GM standards for architecture, security, compliance, and operational excellence
- Communicate clearly with leaders and stakeholders on priorities, timelines, risks, and outcomes
Requirements
What you’ll need- Bachelor’s degree in engineering, information technology, computer science, or a related field, or equivalent experience
- 10+ years of experience in systems engineering, enterprise applications, SaaS platforms, or related technology leadership roles
- 5+ years of experience in a people leader role, with responsibility for leading, developing, and coaching technical teams
- Deep technical expertise in system design, application support, integrations, configuration management, and production operations
- Demonstrated ability to manage multiple priorities and deliver results in a cross-functional environment
- Strong problem-solving, decision-making, and communication skills
- Experience working with vendors and business stakeholders to translate needs into technical solutions
- Proven ability to lead through ambiguity and drive accountability across a complex organization
- Experience deploying software applications in a complex environment
Benefits
Comp & perks- From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
systems engineeringSaaS applicationapplication supportsystem designintegrationsconfiguration managementproduction operationschange managementrelease planningrisk mitigation
Soft Skills
leadershipproblem-solvingdecision-makingcommunicationprioritizationcoachingcross-functional collaborationaccountabilityemployee growthinnovation