Zone Manager – Parts and Service

General Motors

Zone Manager overseeing GM’s dealer network in the Southeast. Leading a team towards revenue growth and high customer satisfaction in Parts operations.

Posted 5/24/2026full-timeRemote • North Carolina, South Carolina, Virginia, West Virginia • 🇺🇸 United StatesSeniorLead💰 $140,100 - $186,700 per yearWebsite

About the role

Key responsibilities & impact

This is a people leader role with direct responsibility for leading, coaching, and developing a team in support of GM’s dealer network across the Southeast Region.
They will lead and develop a team that will be supporting GM's dealer network in growing Parts Revenue, Customer Pay Repair orders, customer retention, tools and equipment, technician training, and warranty administration.
Develop a Team of Sales and Service Professionals and take extreme ownership of the core values of the GM brands.
Role model GM’s core beliefs and sets norms for behaviors necessary to maintain a productive team without inhibiting individuality and personal diversity.
Create a customer centric culture of empowerment, results focused mindset and drive change management.
Extreme ownership of Zone Revenue, Retention & Customer Experience.
Lead and manage the Zone team to execute activities and achieve performance goals.
Stay knowledgeable of changes within General Motors and the automotive industry to adapt quickly.
Evaluate processes, systems, and tools to make adjustments.
Responsible for driving revenue growth and achieving KPIs.
Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic.
Responsible for ensuring Business Plan execution and implement effective countermeasures to mitigate headwinds and drive innovation.
KPIs: SRT sales objective, NPS, Field Action Completion, STS Training, EV Training & Compliance, Service Lane Excellence, Work Place of Choice Engagement, Direct Leaders Index, Participation.

Requirements

What you’ll need

Bachelor’s Degree
7 years of relevant experience
5+ years of experience leading, guiding and improving dealership fixed operations, driving profitable growth and 5 + years of Leading, Coaching and Developing People in the Automotive Industry.
Proficient automotive technical knowledge and business acumen including service operations, warranty administration and customer experience
Advanced knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems Dealer Operating Report & Fixed Analysis Tools Dealer profit department’s structure and interconnectivity
Consultative Selling Skills
Effective oral and written persuasive and informative communication skills
Ability to travel 70% of the time within the assigned zone, quarterly travels to the regional office in Alpharetta, GA.

Benefits

Comp & perks

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs
employee assistance program
GM vehicle discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automotive technical knowledgeservice operationswarranty administrationconsultative selling skillsDealership Service & Parts OperationsFixed Analysis ToolsDealer Operating ReportKPI analysisrevenue growth strategiescustomer experience management

Soft Skills

leadershipcoachingteam developmentcommunication skillscustomer centric culturechange managementproblem-solvingempowermentresults focused mindsetadaptability

Certifications

Bachelor’s Degree