Field Service Engineer

General Motors

Providing on-site automotive support as a GM Field Service Engineer. Responsible for vehicle diagnostics, repairs, and training at dealerships in California.

Posted 5/19/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $74,000 - $114,800 per yearWebsite

About the role

Key responsibilities & impact

GM Field Service Engineers (FSEs) provide on-site professional automotive, business and computer technical support to GM’s retail and wholesale communities.
FSEs have broad responsibilities including vehicle diagnostic and repair support, providing an avenue for escalated cases, product problem resolution and territory management support for GM.
The primary FSE objective is to diagnose and direct repairs on California customer vehicles and to reduce vehicle repurchases and warranty expense to GM.
FSEs will also evaluate Dealership internal comeback processes, provide Dealership onsite service readiness feedback and support Techline products at GM Dealerships.
Respond immediately to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations
Maintain a close working relationship with GM District Managers-Aftersales (DM-A), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back.
Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area.
Conduct ad-hoc in-Dealership training sessions, which can include technical information on the use of Techline tools and applications, as well as, other diagnostic tools and equipment when the dealer’s deficiencies in these areas are causing buybacks.

Requirements

What you’ll need

100% USA Geographic mobility is a requirement for this and all future moves in the field.
Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience.
Knowledge and experience with GM Essential Service tools
State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month).
Possession of a valid driver’s license and a clean driving record
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app).
Ability to manage, resolve, document, and close dispatch cases in the required time-frame.
Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department
Ability to work with minimal direction and be responsible for self-training to maintain and increase skills
A history of maintaining customer satisfaction in a territory with multiple customer locations is desired
Ability to create and provide specialized training
Excellent communication skills and time management to successfully prioritize and deliver critical services.
Self-motivated with a proactive approach to meeting and exceeding customer expectations.

Benefits

Comp & perks

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs
employee assistance program
GM vehicle discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

vehicle diagnosticsvehicle repairGM Essential Service toolsdispatch case managementtechnical trainingpredictive analyticscustomer serviceproblem resolutionterritory managementautomotive technician

Soft Skills

customer relationship managementself-motivationcommunicationtime managementproblem-solvingadaptabilityteam collaborationtraining deliveryorganizational skillsproactive approach

Certifications

State Automotive Technician Certificationsvalid driver’s license