People Experience Technology Solutions Consultant

General Motors

Solutions Consultant for People Experience Technology at General Motors. Collaborating to translate business problems into practical technical solutions within the HR tech stack.

Posted 5/8/2026full-timeDetroit • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Partner with process owners and SMEs to understand our current and future state processes across the employee lifecycle and how our operations team supports these processes.
Facilitate technical design discussions and help solutions for HR Service delivery, core HCM, Automation and AI implementation initiatives ensuring work is well defined before it reaches execution pods.
Create data flow and context diagrams to help articulate how applications integrate together to support end‑to‑end employee journeys across Workday, ServiceNow HRSD, AskGM (AI Assistant) and other tools.
Present solution options to align stakeholders and communicate complex technology topics in plain language.
Analyze how platform capabilities map to business needs and recommend when process changes might be a better fit than complex / custom builds, escalating major decisions to leadership as appropriate.
Ensure technical solutions are sustainable and align with our operational model with IT, People Service Center and other stakeholders.
Build strong, trust‑based relationships with People Services and HR Operations leaders, IT, vendor partners and other COE SMEs as needed.
Collaborate with IT to ensure alignment on governance and enterprise architecture standards while respectfully challenging roadblocks as appropriate.

Requirements

What you’ll need

5+ years of experience in HR Technology implementation with at least 2+ years focused on configuration of ServiceNow HR Service Delivery (HRSD) or Workday.
Demonstrated experience supporting the design and delivery of end‑to‑end HR processes that span multiple systems and teams.

Benefits

Comp & perks

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

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Hard Skills & Tools

HR Technology implementationconfigurationdata flow diagramscontext diagramsprocess analysissolution designautomationAI implementationend-to-end HR processes

Soft Skills

communicationcollaborationrelationship buildingstakeholder alignmentproblem-solving