Staff Program Manager, Incident Management – AV Development

General Motors

Staff Program Manager leading the incident response for autonomous vehicle development at General Motors. Shaping strategy and building a high-performing team to ensure precision and reliability in AV operations.

Posted 5/8/2026full-timeSan Francisco • California, Missouri • 🇺🇸 United StatesLead💰 $134,700 - $245,000 per yearWebsite

About the role

Key responsibilities & impact

Own the incident response vision, roadmap, playbooks, escalation models, and quality standards for AV operations.
Align engineering, operations, safety, legal, and executive partners around clear, disciplined incident response processes.
Manage and mentor Incident Response Specialists; drive accountability, growth, and team cohesion.
Foster a culture rooted in safety, precision, continuous improvement, and psychological safety.
Oversee the response for major incidents affecting the AV fleet to minimize safety and operational impacts.
Provide executive-level clarity during fast-moving events while ensuring disciplined, real-time response operations.
Serve as the escalation point for critical, fleet-impacting, or reputationally sensitive incidents.
Partner closely with technical experts to diagnose issues across software, hardware, and systems.
Coordinate response efforts with engineering, operations, safety, legal, communications, and executives; ensure accurate documentation and aligned messaging.
Build and continually improve tools, workflows, and best practices to increase response speed, clarity, and quality.
Provide actionable insights for Legal, Safety, Regulatory, and Communications teams.
Deliver timely updates during incidents; support legal inquiries, regulatory reporting, and law-enforcement requests.
Review DMV/NHTSA requirements and influence policy, compliance, and documentation updates.
Lead onboarding and ongoing training for incident responders and cross-functional partners.
Develop and run incident exercises to strengthen readiness and reinforce safety culture.

Requirements

What you’ll need

Deep knowledge of incident response frameworks in AV, mobility, or other complex, safety-critical environments
7+ years in incident management, including experience as an Incident Commander or lead responder
3+ years of people leadership experience
Proven ability to stay calm, clear, and precise during high-pressure escalations
Experience briefing senior leadership in real time
Demonstrated experience training teams and reinforcing safety culture
Ability and willingness to participate in a 24/7 on-call rotation

Benefits

Comp & perks

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs
employee assistance program
GM vehicle discounts
company vehicle evaluation program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident response frameworksincident managementincident commandertraining teamsregulatory reportingdocumentation updatessafety complianceescalation modelsplaybooksquality standards

Soft Skills

leadershipcalm under pressureclear communicationteam cohesionaccountabilitycontinuous improvementpsychological safetyexecutive-level briefingmentoringcollaboration