Strategic Initiatives Lead

General Motors

Strategic Initiatives and Training Lead managing key field operations initiatives. Collaborating with dealers and field teams to improve their capabilities and customer experiences.

Posted 5/8/2026full-timeWarren • Missouri • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Lead priority initiatives for CCA Field Operations with clear field and dealer impact.
Pilot and refine new processes, tools, and training with field teams and dealerships.
Serve as business owner/product lead for Field Operations reporting, dashboards, and systems.
Act as the AI/GenAI champion for CCA Field Operations.
Translate field and dealer feedback into prioritized, actionable requirements.
Co-create and deliver field and dealer training that enables effective use of tools, AI capabilities, and reports.
Develop and execute change management and communication plans tailored to field and dealer audiences.
Act as a single, credible point of contact between Field Operations, Training, IT, analytics, CX, and program owners.

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Operations, or related field.
3-5+ years of experience in dealer operations, field operations, training, program management, or service operations (automotive strongly preferred), including direct, front-line field and/or dealership-facing roles.
Demonstrated success partnering with dealers, dealer principals, fixed ops leaders, and/or field teams to diagnose performance issues and implement solutions.
Proven experience leading cross-functional initiatives from concept through pilot and scale, delivering measurable impact at the dealer and territory level.
Strong analytical, communication, and storytelling skills; able to simplify complex topics and influence field leadership and dealer audiences.

Benefits

Comp & perks

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

change managementprogram managementdata analysisreportingdashboard creationAI capabilitiestraining developmentprocess improvementperformance diagnosticssolution implementation

Soft Skills

communicationstorytellinginfluencingcollaborationleadershipanalytical thinkingproblem-solvingorganizational skillsadaptabilitycustomer experience (CX)

Certifications

Bachelor's degree