Korean Bilingual Analyst

General Motors

. Responsible for the administration of day-to-day People Services cases and activities being handled by People Services professionals, which are received from various business units, GBS sites, etcetera.

Posted 4/21/2026full-timeTaguig City • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Responsible for the administration of day-to-day People Services cases and activities being handled by People Services professionals, which are received from various business units, GBS sites, etcetera.
Responsible for supporting the People Services Teams in the execution of other People Services tasks.
Processing of cases received via calls or emails.
Prioritizing and working on requests according to nature, urgency, and impact.
Monitoring of personal queues and aging cases.
Following established processes for calls and case handling, issue resolution including logging and documenting all inquiries into the case management tools, consulting knowledge resources, and escalating the case to other tiers and following through to resolution.
Serving as the single point of contact for HR Representatives, Employees, and People Leaders and be responsible for query resolution.
Ensuring high-quality standards for all tasks assigned.
Adhering to service level agreements (SLAs) established for case management.
Referring to the People Services Supervisor and/or Senior Analyst-Team Lead cases that are prone or have already been raised to escalation stage.
Suggesting process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety.
Maintaining and updating job aids and standard operating procedures knowledgebase.
Participating in project teams and system testing for performance improvement and initiatives.
Complying with the Global service level agreement, GM Corporate policies, and external regulatory requirements.
Maintaining confidentiality of employee information according to established practice.
Performing based on the approved guidelines and job aids.
Performing peer check / post audit escalated issues and post audit.
Ensuring timely resolution of clients’ issues and concerns.
Escalating of complex transactions to the People Services Supervisor and/or Senior Analyst-Team Lead.

Requirements

What you’ll need

Bachelor’s Degree in Human Resources, Business Administration, or related field is required
Hands on experience working with and proficiency in Workday HCM, Case Management Systems, Knowledge Base Systems, Avaya Telephones, Employee Portals, Dashboard and Reporting Tools, and other HR Management Systems and Tools.
Experience managing documentation of business processes including specifications, test scripts, training material, and change control.
Experience handling a role as Analyst for minimum of 2 years in a Shared Services / Contact Center environment
Experience working with a diverse and multi-cultural team
Experience working for a multinational organization and working with colleagues internationally are preferred
Written and verbal proficiency in various languages, depending on the specific requirements (e.g. Hindi, Korean, Mandarin, Portuguese, Spanish, Thai)

Benefits

Comp & perks

Candidates must be willing to work onsite for training purposes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementdocumentation managementprocess improvementissue resolutionservice level agreementsdata analysisreportingtraining material developmenttest script creationchange control

Soft Skills

communicationproblem-solvingorganizational skillsteam collaborationconfidentialitycustomer serviceadaptabilityattention to detailmulticultural teamworktime management

Certifications

Bachelor’s Degree in Human ResourcesBachelor’s Degree in Business Administration