Senior People Services Analyst – VPP

General Motors

. You will lead aspects of transformation and operations, at the business unit level and globally.

Posted 4/21/2026full-timeTaguig City • 🇵🇭 PhilippinesSeniorWebsite

About the role

Key responsibilities & impact

You will lead aspects of transformation and operations, at the business unit level and globally.
Develops, updates and enhances the training content specific to the process.
Acts as the full process trainer and Subject Matter Expert supporting the People Services professionals with questions on the floor.
Dashboard/Data analysis focusing on NPS, CSAT, sentiment analysis and Internal Audits: performance and trends - run weekly quality reviews with Team Leaders and Supervisor.
Case Management: Required to support operations 40-60% of the time when volume spikes.
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, simplicity, and safety.
Project Management: Participating in project teams for performance improvement and initiatives.

Requirements

What you’ll need

Bachelor’s Degree in Human Resources, Business Administration, or related field is required.
Experience working in a Shared Services / Contact Center environment as a call handler for a minimum of 2 years.
Experience working in a Shared Services / Contact Center environment as a Trainer or Training Apprentice is preferred.
Experience working with a diverse and multi-cultural team
Experience working for a multinational organization and working with colleagues internationally are preferred.

Benefits

Comp & perks

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.)
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, simplicity, and safety.
Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisdashboard creationcase managementprocess improvementproject managementtraining content developmentsentiment analysisNPS analysisCSAT analysisinternal audits

Soft Skills

leadershipcommunicationinterpersonal skillsteam collaborationcultural awarenessproblem-solvingadaptabilityorganizational skillsservice excellencequality focus

Certifications

Bachelor’s Degree in Human ResourcesBachelor’s Degree in Business Administration