Lead Warranty Performance Manager

General Motors

Lead Warranty Performance Manager at General Motors overseeing warranty cost recovery and supplier negotiations. Collaborating with cross-functional teams to drive net warranty reduction for the company.

Posted 4/17/2026full-timeWarren • Missouri • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

The Lead Warranty Performance Manager strategizes and executes net warranty reduction and cost recovery activities from initiation through case closure.
The role requires analysis of the issues, development of strategy and obtaining cross functional alignment.
Work involves functioning as liaison between Purchasing, Engineering, Supplier Quality, Internal Product Investigations, Manufacturing, and suppliers to drive net warranty reduction and recover costs related to field actions and warranty.
Considerable initiative, attention to detail and independent judgement is required.
Defines cost recovery strategy, obtains cross functional alignment with key stakeholders, and leads execution.
Functions as liaison with Suppliers to drive a firm GM position on supplier responsibility for warranty, to facilitate cost recovery settlement from suppliers.
Leads cross functional activities with Engineering and QRD teams and engages Purchasing where commercial engagement and discussion is required.
Help remove roadblocks and escalate as needed.
Own cost-recovery strategy tied to Field Action Governance (campaign/recall/special coverage): Aligning on scope and cost elements.
Communicates status of cost recovery results.
Interact with leadership including: advising, updating, and communicating status on key items, achievements, and issues.
Build and maintain relationships internally and externally.
Exhibit a strategic, forward-thinking mindset.
Anticipate risk and opportunities throughout the process.
Communicate clearly through standalone presentations, leadership reviews, team meetings and 1:1 discussions with senior leaders.

Requirements

What you’ll need

Bachelor’s degree in Business, Supply Chain Management, Engineering, Finance, or related field, or equivalent work experience
3-5+ years’ experience in commodity purchasing, warranty, supply chain, engineering, manufacturing, product development, logistics or program/product management
Relationship Management - Develops and maintains constructive, cooperative working relationships
Negotiation - engage in collaborative discussions to reach meaningful agreements
Analytical Thinking - Consider a range of factors in decision making to determine solutions and their impacts
Results Focus - Take charge without prompting, seize opportunities and deliver on time
Workload Management - Manage multiple tasks with quality and prioritize by critical needs
Highly skilled at working independently and in a team environment with a high level of ambiguity.
Advanced in Microsoft Office Suite including OneNote, Teams, and SharePoint, PartLink
Ability to travel 5% of the time domestically

Benefits

Comp & perks

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.

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Hard Skills & Tools

cost recovery strategywarranty analysiscommodity purchasingsupply chain managementengineeringmanufacturingproduct developmentlogisticsprogram managementanalytical thinking

Soft Skills

relationship managementnegotiationresults focusworkload managementindependent judgmentinitiativeattention to detailstrategic thinkingrisk anticipationcommunication