General Motors

Lead Warranty Performance Manager

General Motors

full-time

Posted on:

Location Type: Hybrid

Location: Warren • Missouri • United States

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Job Level

Senior

About the role

  • The Lead Warranty Performance Manager strategizes and executes net warranty reduction and cost recovery activities from initiation through case closure.
  • The role requires analysis of the issues, development of strategy and obtaining cross functional alignment.
  • Work involves functioning as liaison between Purchasing, Engineering, Supplier Quality, Internal Product Investigations, Manufacturing, and suppliers to drive net warranty reduction and recover costs related to field actions and warranty.
  • Considerable initiative, attention to detail and independent judgement is required.
  • Defines cost recovery strategy, obtains cross functional alignment with key stakeholders, and leads execution.
  • Functions as liaison with Suppliers to drive a firm GM position on supplier responsibility for warranty, to facilitate cost recovery settlement from suppliers.
  • Leads cross functional activities with Engineering and QRD teams and engages Purchasing where commercial engagement and discussion is required.
  • Help remove roadblocks and escalate as needed.
  • Own cost-recovery strategy tied to Field Action Governance (campaign/recall/special coverage): Aligning on scope and cost elements.
  • Communicates status of cost recovery results.
  • Interact with leadership including: advising, updating, and communicating status on key items, achievements, and issues.
  • Build and maintain relationships internally and externally.
  • Exhibit a strategic, forward-thinking mindset.
  • Anticipate risk and opportunities throughout the process.
  • Communicate clearly through standalone presentations, leadership reviews, team meetings and 1:1 discussions with senior leaders.

Requirements

  • Bachelor’s degree in Business, Supply Chain Management, Engineering, Finance, or related field, or equivalent work experience
  • 3-5+ years’ experience in commodity purchasing, warranty, supply chain, engineering, manufacturing, product development, logistics or program/product management
  • Relationship Management - Develops and maintains constructive, cooperative working relationships
  • Negotiation - engage in collaborative discussions to reach meaningful agreements
  • Analytical Thinking - Consider a range of factors in decision making to determine solutions and their impacts
  • Results Focus - Take charge without prompting, seize opportunities and deliver on time
  • Workload Management - Manage multiple tasks with quality and prioritize by critical needs
  • Highly skilled at working independently and in a team environment with a high level of ambiguity.
  • Advanced in Microsoft Office Suite including OneNote, Teams, and SharePoint, PartLink
  • Ability to travel 5% of the time domestically
Benefits
  • From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cost recovery strategywarranty analysiscommodity purchasingsupply chain managementengineeringmanufacturingproduct developmentlogisticsprogram managementanalytical thinking
Soft Skills
relationship managementnegotiationresults focusworkload managementindependent judgmentinitiativeattention to detailstrategic thinkingrisk anticipationcommunication