General Motors

User Experience Manager – Robotics

General Motors

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Job Level

SeniorLead

About the role

  • Define and own the enterprise-level UX strategy for robotic products and platforms, shaping long-term direction and investment across multiple programs, product lines, and sites, and aligning with GM business goals and product roadmaps
  • Develop a human-centered interaction model for robots, including mental models, task flows, safety messaging, and error/recovery patterns, that can be standardized and scaled across varied environments
  • Champion human factors, ergonomics, accessibility, and safety in all human–robot interaction decisions, ensuring UX is a key input into safety and operational standards
  • Partner with product, engineering, and operations leadership to prioritize a portfolio of UX investments and define and own success metrics and KPIs (e.g., usability, performance, adoption, satisfaction, safety outcomes, intervention rates) across multiple departments
  • Lead, mentor, and grow multidisciplinary UX teams (e.g., designers, human factors specialists, UX researchers) across sites and/or product lines, ensuring the optimal mix of talent and experience to deliver on strategic priorities
  • Establish and socialize design standards, patterns, and guidelines for robotic UX and HRI (Human–Robot Interaction), and drive their adoption across programs and partner organizations
  • Create and manage work plans, staffing, and priorities across a portfolio of programs and product lines , allocating resources to the highest-impact opportunities
  • Own workforce planning for the Robotics UX function, including org design, headcount planning, succession, and talent development in partnership with HR and functional leadership
  • Partner with finance and product leadership to define and manage UX-related budgets, making investment and trade-off decisions that balance customer value, technical feasibility, and financial impact
  • Foster a culture of experimentation, rapid learning, and continuous improvement, role-modeling GM behaviors and inclusive leadership
  • Oversee the design of interfaces and interactions for robotic systems, including: Operator UIs (desktops, tablets, control panels). On-robot affordances (indicators, buttons, displays, audio/visual cues). Configuration, monitoring, and diagnostic tools
  • Guide the translation of complex robotic capabilities into clear, discoverable user workflows that reduce cognitive load and training time for diverse user groups
  • Ensure UX designs and human interfaces with automation support safety standards and operational procedures and reduce friction, especially in shared human–robot workspaces
  • Collaborate with industrial design and systems engineering to ensure simple and cohesive physical–digital experiences across products and sites
  • Drive cross-team design alignment, ensuring that UX patterns and standards are leveraged across robotics, manufacturing, safety, training, and IT where appropriate
  • Define and run user research programs with operators, technicians, engineers, and other stakeholders across multiple sites to understand needs, constraints, and mental models
  • Oversee usability studies, field pilots, and simulations (including VR/AR or digital twins, where applicable) to test interaction concepts before deployment at scale
  • Partner with safety, reliability, and operations teams to measure and improve human–robot collaboration outcomes (e.g., error rates, interventions, throughput, training time, incidents)
  • Translate findings into prioritized UX improvements, clear product and process requirements, and recommendations that influence multi-program roadmaps
  • Establish shared metrics and dashboards for UX and HRI outcomes and integrate them into broader functional and site-level performance reviews
  • Work closely with robotics engineering, controls, perception, safety, manufacturing, and software teams to balance UX needs with technical and operational feasibility, and to co-create large cross-functional initiatives
  • Partner with product management to define user stories, acceptance criteria, and launch plans across a portfolio of robotic solutions and platforms
  • Collaborate with training, documentation, and support teams to ensure consistent, understandable user guidance across channels and sites, influencing training strategy and tools
  • Represent UX in design reviews, safety reviews, and program milestones, clearly articulating user impact, trade-offs, and recommendations to senior leaders
  • Influence director-level and above stakeholders across functions, leading change management efforts to adopt new UX standards, tools, and ways of working.

Requirements

  • Bachelor’s degree in Human–Computer Interaction, Human Factors, Cognitive Science, Industrial Design, Interaction Design, Computer Science, Robotics, or a related field (or equivalent practical experience)
  • 10+ years of professional UX or product design experience, including 5+ years leading teams and/or managing managers in complex technical domains
  • Demonstrated experience owning UX strategy and delivery across multiple programs or product lines, with measurable business and operational impact (e.g., safety, efficiency, adoption, cost, quality)
  • Demonstrated experience designing for complex technical systems (e.g., robotics, industrial automation, vehicles, aerospace, medical devices, or similar domains)
  • Strong portfolio demonstrating end-to-end UX work and leadership, including problem framing, research, interaction design, prototyping, and measurable impact at team and organizational levels
  • Experience collaborating closely with engineers, product managers, and operations leaders in an agile or iterative development environment
  • Excellent communication and storytelling skills—able to convey complex technical and organizational concepts in simple, user-centered ways to both technical and executive audiences
  • Proven ability to build, scale, and develop UX organizations, including hiring, coaching, and succession planning.
Benefits
  • learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources
  • General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging
  • All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws
  • If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX strategyhuman-centered interaction modeltask flowssafety messagingerror/recovery patternsusability studiesprototypinginteraction designuser researchagile development
Soft Skills
leadershipcommunicationstorytellingcollaborationmentoringorganizational skillsinfluencingchange managementproblem framingcontinuous improvement