General Motors

Customer Success Manager

General Motors

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Develop and grow commercial relationships with key GM Envolve OnStar accounts
  • Serve as the primary point of contact and product expert for assigned GM Envolve OnStar accounts, delivering white glove support across onboarding, adoption, retention, and renewals
  • Partner with GM Envolve and OnStar Account Executives to grow commercial relationships, support sales priorities, and identify upsell opportunities
  • Manage day to day customer needs, wellness checks, training, escalations, and issue resolution through coordinated cross‑functional collaboration
  • Use reporting and customer insights to identify RPO opportunities, connectivity issues, API/Safety & Security needs, and overall account improvement actions
  • Drive OnStar Vehicle Insights success and retention by guiding trials, supporting platform education, promoting account growth/engagement and escalation management
  • Maintain accurate records in Salesforce and prepare customer updates, performance insights, and recommendations
  • Responsible for driving increased penetration on GM Envolve OnStar products within their assigned region – with a specific focus on driving penetration in existing car parc vehicles and maintaining low account churn

Requirements

  • Bachelor’s degree in business, sales or marketing
  • Professional sales experience, B2B and/or subscription sales an asset (3+ years)
  • Experience working with brand image and promoting value through customer experience
  • Strong verbal and written communication leveraging active listening, professional and positive tone
  • Proven ability to develop and grow revenue producing relationships through strong customer focus & understanding of business needs, demonstrating empathy, professionalism, and confidence
  • Ability to resolve issues under tight deadlines
  • Analytical/critical thinker who can make decisions based on data or facts provided
  • Ability to balance and prioritize multiple tasks in a fast-paced environment
  • Ability to travel overnight (up to 25%)
Benefits
  • From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B salessubscription salescustomer insightsAPIdata analysisreportingaccount managementissue resolutionperformance insightscustomer experience
Soft Skills
communicationactive listeningempathyprofessionalismconfidenceanalytical thinkingcritical thinkingproblem-solvingtime managementcollaboration
Certifications
Bachelor's degree