Senior Analyst, Recognition and Special Projects
General Motors
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $105,600 - $140,700 per year
Job Level
About the role
- Serve as the primary contact for employee and leader inquiries, monitoring and responding to emails, Slack posts, and other channels.
- Triage, assign, and resolve issues related to program participation, catalog orders, and escalations, ensuring timely and accurate guidance.
- Manage cases in the vendor system for program actions, escalating complex issues to the Program Lead as needed.
- Maintain the change control process and ensure program documentation—including artifacts, reports, desk procedures, and logs in SharePoint—is current, accessible, and audit-ready.
- Support ongoing communication and engagement initiatives to sustain high program participation, leveraging feedback mechanisms to identify opportunities for design and process improvements.
- Oversee daily Workday data feeds to vendor, ensuring accurate and timely transmission of employee data for recognition eligibility and payroll reporting.
- Troubleshoot and resolve data feed issues (e.g., errors, bulk uploads, employment status changes), collaborating with IT and vendors to analyze root causes and implement solutions.
- Generate and analyze monthly and ad-hoc reports to monitor program health, performance, and KPIs; share insights with leadership to drive engagement and maintain high participation and engagement.
- Conduct quarterly audits of manual processes, payroll reconciliation, and policy compliance; document findings and recommend corrective actions.
- Develop and manage detailed project plans for recognition strategy execution and new feature launches, including requirements gathering, stakeholder engagement, process improvement, scheduling, risk management, and progress reporting.
- Drive vendor implementation activities and deliverables, escalating issues as needed to ensure seamless launches and integrations.
- Ensure timely and accurate execution of supplier invoices, including shopping cart creation, approvals, and purchase order delivery for points purchases, member services, sales tax, and in-house rewards; maintain compliance with procurement policies.
- Support annual budgeting by consolidating global spending, tracking headcount changes, and forecasting points utilization, update forecasts monthly with actuals.
- Proactively seek opportunities to streamline processes, reduce waste, and drive program efficiencies.
Requirements
- Bachelor’s degree (or higher) in a relevant field and 5+ years of progressive experience in related roles.
- Strong analytical, problem-solving, and project management skills; ability to resolve complex issues, manage multiple priorities, and deliver projects within scope, timeline, and budget.
- Strong oral and written communication skills (English), skilled in storytelling to convey program impact and present recommendations and influence varied audiences.
- Ability to collaborate across diverse, cross-functional teams and work with vendors/internal stakeholders to define technical and business requirements
- Proficient in MS Office (SharePoint, Word, PowerPoint, Excel).
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisproject managementprogram documentationdata feed troubleshootingaudit compliancebudget forecastingprocess improvementvendor managementreport generationchange control
Soft Skills
analytical skillsproblem-solvingcommunication skillscollaborationstorytellingstakeholder engagementtime managementprioritizationinfluenceleadership