District Manager, Parts & Service
General Motors
full-time
Posted on:
Location Type: Remote
Location: Remote • South Carolina • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience
- Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment
- Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives
- Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives
- Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic
- Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds
- Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction
- Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes
- Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements
- Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center), CAC (Customer Assistance Center), TAC (Technical Assistance Center), Goodwill, Warranty, and Policy Requests
- Monitor and deliver on KPIs including: Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS), EV Training & Compliance
Requirements
- Bachelor’s Degree or equivalent professional experience
- Minimum 2 years of experience leading and improving dealership Fixed Operations
- Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management
- Deep understanding of Dealership Service & Parts Operations, including: Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, Profit department structures and interdependencies, Consultative selling techniques
- Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools
- Excellent oral and written communication skills, with the ability to inform and persuade effectively
- The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity
Benefits
- relocation may be provided
- health insurance
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisreportingvisualizationconsultative selling techniquesFixed Ops Analysis ToolsAutomotive Parts and Service SystemsKPI managementoperational efficiency improvementcustomer experience managementwarranty processes
Soft skills
analytical thinkingcommunicationstrategic alignmentautonomyresults-drivenadaptabilityleadershippartnership buildingproblem-solvingtime management
Certifications
Bachelor’s Degree