Senior Zone Manager
General Motors
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Hawaii • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Go
About the role
- The Sr Zone Manager is responsible for the development and performance of all sales, aftersales and advertising activities in a Cadillac Zone
- Builds and leads a dynamic field team, provides leadership towards the achievement of maximum profitability and growth in addition to building strong relationships
- Establishes plans and strategies to expand the customer base for the dealers in the zone
- Work involves a great deal of communication, creativity, negotiation, presentations and decision making
- Will lead support personnel in the areas of product training, vehicle technology training, accessories, financial services, business development and dealer digital marketing strategy
- Drive Sales and Aftersales objective attainment for the zone
- Promote Local Market Association (LMA) alignment and effectiveness through dealer and agency partnership
- Drive communication that supports the Cadillac Business and Go-To- Market Plans
- Mentor, train, coach and develop district manager talent
- Champion the development of a Business Development Culture that drives sales and aftersales opportunities
- Encourage dealer engagement and excellence in Tier Three digital
- Direct district manager teams to optimize inventory turn rates
- Work in partnership with the Accessory Distributor and Installer (ADI) to facilitate dealer and LMA accessory integration
- Assist in development and implementation of Zone customer retention and conquest strategies
- Hold dealers accountable through a robust dealer business and action planning process for Sales and Aftersales growth
- Manage the facility image program while overseeing the dealer network in the Zone
- Champion overall Zone training performance and Sales and Aftersales excellence
- Spearhead the customer experience process as so the customer is at the center of everything we do
- Administer dealer contractual agreements; ensure compliance to retail sales performance, customer satisfaction, dealer profitability and net working capital
- Ensure proper utilization of dealership empowerment tools.
Requirements
- Bachelor’s degree in business, Marketing, or related areas, MBA or Masters preferred
- 9+ years’ experience in sales, marketing, or related fields required
- Dealer contact experience
- Results-Oriented Leadership – Demonstrated ability to drive sales growth and meet or exceed performance targets by aligning field strategy with GM’s broader business goals
- Influential Communicator: Strong ability to lead through influence rather than authority
- Motivates cross-functional teams, dealer partners, and internal stakeholders toward shared objectives
- Relationship Management: Proven success in building trust-based, long-term partnerships with dealership personnel, regional leadership, and cross-functional partners
- Computer skills to develop, maintain & analyze complex sales data at district, zone, and regional levels
- Data-Driven Decision Making: Uses performance data, retail metrics, and customer insights to make informed decisions and tailor action plans by market
- Excellent organizing & planning skills to coordinate multiple simultaneous tasks
- Agility and Adaptability – Comfortable working in fast-paced, changing environments while remaining focused on delivering results and adapting strategy in real time
- Demonstration of willingness to innovate and embrace change in a positive way that may be unpopular but needed
- Ability to work independently & deal with conflicting priorities while managing their team, advising senior leadership, and dealers
- Ability to think strategically and navigate highly complex business objectives
- Prior supervisory or leadership experience in managing dealer-facing teams is preferred
- Coaching and Development – Demonstrates highly effective on-the-job coaching, mentoring, and developing employees
- Also demonstrates strong ability to address performance to enhance field team capabilities and dealer performance
- Conflict Navigation – Comfort with addressing conflict
- Skilled in addressing performance gaps, navigating dealer or team conflicts, and delivering feedback in a direct yet collaborative manner to reach resolution
- Creative Problem Solver - Extensive knowledge of problem analysis methodologies & ability to develop innovative solutions to complex business challenges in high-pressure or resource-constrained environments
- Delegation and Prioritization – expertly manages workload across multiple districts supporting large groups of dealerships and team members by prioritizing high-impact activities and empowering others to take ownership.
Benefits
- From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salesmarketingdata analysisbusiness developmentcustomer retention strategiesdealer digital marketingfinancial servicesvehicle technology traininginventory managementcontractual agreements
Soft skills
results-oriented leadershipinfluential communicationrelationship managementagility and adaptabilitycoaching and developmentconflict navigationcreative problem solvingorganizing and planningmotivation of cross-functional teamsstrategic thinking
Certifications
Bachelor’s degree in businessBachelor’s degree in marketingMBA or Masters preferred