Group Manager, Residential Installation Operations
General Motors
full-time
Posted on:
Location Type: Hybrid
Location: Austin • California, Missouri, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $149,500 - $229,100 per year
Job Level
SeniorLead
About the role
- Lead and develop a team responsible for installer onboarding, enablement, compliance, and continuous improvement.
- Oversee certification, quality verification, and performance benchmarking for new installers.
- Identify priority markets, AHJs, MSAs, and utility partners to accelerate installer readiness.
- Monitor installer SLAs, cycle times, CSAT, and adherence to contractual requirements.
- Identify systemic issues through data trends across onboarding, performance, compliance, and customer feedback.
Requirements
- Bachelor’s degree in Electrical Engineering, Construction Management, or related field preferred.
- 7+ years of experience in energy, distributed energy resources, electrical installation, or related industries, with 3+ years in a leadership or indirect leadership role.
- Experience managing installer or subcontractor networks, compliance programs, and customer experience initiatives.
- Ability to work in Salesforce, Excel, and data visualization tools; capable of defining KPIs, SLAs, and reporting standards.
- Understanding of revenue models for energy products, installation services, O&M, and grid or third-party ownership programs.
Benefits
- GM offers a variety of health and wellbeing benefit programs.
- Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscompliance managementperformance benchmarkinginstaller onboardingquality verificationKPI definitionSLA monitoringcustomer experience managementrevenue model understandingelectrical installation
Soft skills
leadershipteam developmentproblem-solvingcommunicationorganizational skillsanalytical thinkingcustomer feedback analysiscontinuous improvementstrategic planningcollaboration