Customer Success Manager – South Central Region
General Motors
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Proactively communicate order status, delays, and delivery activities to customers.
- Facilitate the development of service and maintenance plans in collaboration with customers and GM service teams.
- Manage order changes and coordinate necessary system updates with the GM Envolve Solutions Center.
- Ensure customers are well-prepared for vehicle delivery to facilitate a smooth transition.
- Oversee EV charger installation projects when applicable, coordinating with partners and tracking milestones.
- Provide digital onboarding resources and conduct post-sale welcome calls for newly onboarded clients.
- Lead onboarding sessions tailored for fleet managers and drivers.
- Analyze telematics and usage data in Customer Health Reports.
- Identify expansion and upsell opportunities and forward qualified leads to Account Executives.
- Monitor vehicle health alerts and escalate issues to minimize downtime.
- Serve as the customer’s advocate during support escalations, managing resolution and communication throughout the process.
- Share industry best practices and contribute to the internal knowledge base.
- Build and deepen customer relationships to understand business goals and maximize return on investment (ROI).
- Drive adoption of GM Envolve solutions by educating customers on new features and business value.
Requirements
- Bachelor’s degree in business or related field required
- 4+ years in customer-facing roles, ideally within software, charging solutions, or fleet management.
- Exceptional communication and relationship management skills.
- Strong project management and problem-solving abilities.
- Proficiency in Salesforce, telematics platforms, and digital training tools.
- Ability to analyze customer data and derive actionable insights.
- Experience onboarding, training, and supporting automotive fleet customers is highly desirable.
- Experience working with fleet customers in an account management role is highly desirable.
- Ability to Travel within the assigned Region.
Benefits
- From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata analysiscustomer onboardingrelationship managementproblem-solvingupsellingtelemetry analysisservice planningEV charger installationaccount management
Soft skills
communicationcustomer advocacycollaborationleadershipinterpersonal skillsadaptabilitycustomer relationship buildingtrainingfacilitationproblem resolution