Zone Manager – Parts & Service
General Motors
full-time
Posted on:
Location Type: Remote
Location: Remote • Iowa • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Lead and develop a team that will be supporting GM's dealer network in growing Parts Revenue, Customer Pay Repair orders, customer retention, tools and equipment, technician training, and warranty administration!
- Role model GM’s core beliefs and sets norms for behaviors necessary to maintain a productive team without inhibiting individuality and personal diversity
- Create a customer centric culture of empowerment, results focused mindset and drive change management
- Extreme ownership of Zone Revenue, Retention & Customer Experience
- Lead and manage the Zone team to execute activities and achieve performance goals
- Stay knowledgeable of changes within General Motors and the automotive industry to adapt quickly.
- Evaluate processes, systems, and tools to make adjustments
- Responsible for driving revenue growth and achieving KPIs
- Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
- Responsible for ensuring Business Plan execution and implement effective countermeasures to mitigate headwinds and drive innovation KPIs.
Requirements
- Bachelors Degree or equivalent experience
- 7 years of relevant experience
- 3-5+ years of experience leading, guiding and improving dealership fixed operations
- 3-5 + years of Leading, Coaching and Developing People
- Proficient automotive technical knowledge and business acumen including service operations, warranty administration and customer experience
- Advanced knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems Dealer Operating Report & Fixed Analysis Tools Dealership profit department’s structure and interconnectivity
- Consultative Selling Skills
- Effective oral and written persuasive and informative communication skills
- Effective in analytical and critical thinking skills.
Benefits
- From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automotive technical knowledgeservice operationswarranty administrationconsultative selling skillsanalytical skillscritical thinkingfixed operationsperformance goalsKPI analysisbusiness plan execution
Soft skills
leadershipcoachingteam developmentcustomer centric culturechange managementeffective communicationpersuasive communicationresults focused mindsetempowermentindividuality
Certifications
Bachelor's Degree