General Motors

Customer Resource Manager

General Motors

full-time

Posted on:

Origin:  • 🇺🇸 United States • Missouri

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Job Level

Mid-LevelSenior

About the role

  • Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis.
  • The selected candidate must live within a 50-mile radius of St. Louis, MO or relocate to assigned territory.
  • This job may be eligible for relocation benefits.
  • Take full ownership of customer issues, managing each case from initial contact through to resolution to ensure a positive outcome.
  • Utilize superior communication skills and problem-solving abilities to optimize workflow and reduce bottlenecks for our customers to improve the outcomes.
  • Analyze customer and dealer data to support process improvements for our dealers to ensure customers are satisfied with the time to complete their vehicle service visit and that the vehicle was fixed right the first time.
  • Manage interactions with the Customer Assistance Center and our retail field partners including end-to-end execution for high-profile referrals.
  • Coordinate empowerment and goodwill initiatives and lead training on the available tools.
  • Attend and participate in local dealer and field team meetings to help dealers identify opportunities and trends to drive process improvement.
  • Act as the Regional Liaison with the outside agencies representing our customers. Including attending hearings or depositions if needed.
  • A passion for great customer experiences as well as an automotive industry acumen and versatility to work cross functionally across the organization and engage effectively with our retail dealer body.

Requirements

  • Bachelor’s degree
  • 3-5 years of experience in automotive sales, marketing, or a related field.
  • Strong interpersonal skills and ability to work with others within and outside the organization
  • Strong planning, time management and organizational, and computer skills
  • A valid driver’s license is required
  • Ability to travel up to 25%
  • This position requires the ability to legally operate a motor vehicle on a regular basis.
  • GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.