Customer Resource Manager
General Motors
Customer Resource Manager
General Motors
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers dealerships within the entire Southeast Region. The selected candidate must live within a 50-mile radius of Miami, FL or relocate to assigned territory. The Customer Experience Team within Customer Care and Aftersales (CCA) is laser focused on delivering a leading customer experience. The Customer Resource Manager has a passion for delivering exceptional customer experiences by handling and resolving issues in a timely manner. They own critical customer interactions and advocate for the customer bridging communications between the Customer Assistance Center, the dealership and our field team. Handle high-profile referrals including BBB, state agencies, Lemon Law processes, small claims or arbitration. Analyze customer and dealer data to support process improvements. Attend and participate in local dealer and field team meetings. Act as the Regional Liaison with outside agencies, including attending hearings or depositions if needed.
Requirements
- Bachelor’s degree 3-5 years of experience in automotive sales, marketing, or a related field. Strong interpersonal skills and ability to work with others within and outside the organization Strong planning, time management and organizational, and computer skills A valid driver’s license is required Ability to travel up to 25% This position requires the ability to legally operate a motor vehicle on a regular basis. GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.
