Senior Executive IT Support Technician – Mac

General Motors

Executive Mac IT technician supporting GM senior leaders and admins at General Motors. Modernizing white-glove support through Apple expertise, service strategy, and operational improvement.

Posted 9/10/2026full-timeWarren • Missouri • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Mac support and Apple ecosystems, providing high-touch executive support while improving service models and operational efficiency. Capable of leading complex escalations and fostering collaboration across technical teams to enhance executive engagement.

Highest-signal resume keywords

Mac Support ExpertiseExecutive Support ExperienceService Model ImprovementEnd-User ComputingCollaboration Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MacOSApple HardwareMobile Ecosystem IntegrationIncident ManagementAutomationService MetricsRoot-Cause AnalysisSupport StandardsPlaybook DevelopmentTechnical Support

Soft Skills

ProfessionalismConfidentialityDiscretionInfluencing SkillsCoaching

Tools & Technologies

Collaboration ToolsConferencing TechnologySupport DashboardsExecutive Support Operating Models

Certifications & Qualifications

Bachelor’s Degree in Information TechnologyBachelor’s Degree in Computer Science

Industry Keywords

High-Touch SupportExecutive EngagementService PlaybooksOperational DisciplineTeam Effectiveness

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Serve as a trusted technology partner for GM’s senior executives and executive admins
Deliver high-touch support for executive offices, leadership transitions, board-level interactions, travel, and high-visibility business moments
Anticipate executive technology needs and prevent issues
Act as the team’s Mac support expert, covering macOS, Apple hardware, peripherals, mobile ecosystem integration, and executive end-user workflows
Define and mature Apple device standards, best practices, and support approaches
Partner with Client Engineering, Security, Identity, Networking, Collaboration, and other technical teams
Evaluate tooling, automation, device standards, and modernization opportunities
Identify service gaps and operational inefficiencies and improve the executive support model
Recommend and implement improvements to team structure, support coverage, workflows, and escalation paths
Develop playbooks, standards, repeatable processes, service metrics, and continuous improvement practices
Lead complex executive escalations and drive root-cause analysis and long-term remediation
Ensure readiness for critical meetings, events, and executive travel
Promote standardization and operational discipline while maintaining personalized executive support
Raise technical, communication, and white-glove service standards across the team
Coach and mentor team members in Mac support, executive engagement, and high-stakes issue management
Build relationships across support teams and IT towers

Requirements

What you’ll need

Bachelor’s degree in information technology, Computer Science, or related field, or equivalent practical experience
Significant experience in IT support, with strong experience in executive, VIP, or other high-touch support environments
Expert-level experience supporting Mac devices and Apple ecosystems in an enterprise environment
Demonstrated success supporting senior leaders with professionalism, confidentiality, and discretion
Experience improving service models, support operations, workflows, or team effectiveness in a complex enterprise environment
Strong technical background in end-user computing, collaboration tools, conferencing technology, mobile support, and incident management
Proven ability to influence across teams, align stakeholders, and drive improvement without relying solely on formal authority
GM does not provide immigration-related sponsorship; applicants must not require GM immigration sponsorship now or in the future
Preferred: experience supporting C-suite, board, or officer-level leaders in a large enterprise environment
Preferred: experience with executive event support, leadership transitions, and travel readiness
Preferred: experience creating service playbooks, support standards, dashboards, or executive support operating models
Preferred: experience influencing support strategy where high-touch service and scale must coexist

Benefits

Comp & perks

Relocation benefits may be available
GM benefits supporting employee well-being at work and at home
Reasonable accommodations for applicants with disabilities