FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Global Data Management Team Leader
General MotorsGlobal Data Management Team Leader leading Workday, Benefits, and HR reporting operations at General Motors’ Manila People Services Center. Coaching analysts and ensuring compliant service delivery across North America and Latin America.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Workday HCM transaction processing, HR data management, and Benefits administration while effectively leading and coaching teams in HR Shared Services. Strong analytical and problem-solving skills are essential for managing operational risks and ensuring data accuracy and compliance.
Highest-signal resume keywords
Workday HCM Transaction ProcessingHR Data ManagementBenefits AdministrationTeam LeadershipServiceNow Case Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
GDM ExpertiseHR ReportingTransaction ProcessingData ManagementPerformance Management
Soft Skills
Analytical SkillsOrganizational SkillsProblem-Solving SkillsDecision-Making SkillsCommunication Skills
Tools & Technologies
WorkdayServiceNow
Industry Keywords
HR Shared ServicesPeople Services CenterOperational RisksSLA ManagementContinuous Improvement
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Lead and coach GDM Analysts across Workday, Benefits, and HR Reporting activities
- Provide daily direction, assign work, monitor queues, balance workloads, and ensure SLA, productivity, schedule-adherence, and quality expectations
- Conduct one-on-ones, provide feedback, recognize performance, and address development needs
- Support onboarding, cross-training, upskilling, performance management, calibration, talent planning, and succession development
- Serve as primary SME for Workday data management and HR lifecycle transactions
- Provide guidance on Benefits data-management activities and HR reporting
- Review, validate, and approve complex, sensitive, or high-risk transactions
- Resolve escalated cases and determine appropriate further escalation
- Monitor volumes, backlog, SLA performance, quality, staffing coverage, and operational risks
- Coordinate scheduling, staffing, intraday coverage, and volume forecasting with Workforce Management
- Support business continuity, peak-volume planning, transitions, testing, UAT, and go-live activities
- Maintain and update SOPs, Knowledge Articles, checklists, and process documentation
- Lead or participate in root-cause analysis and continuous-improvement initiatives
- Provide input for ServiceNow enhancements, Workday Change Requests, reporting improvements, and automation
- Serve as an operational contact for HR COEs, HR Business Partners, PSC leadership, PSC LATAM, HR Technology, and other stakeholders
- Communicate case status, service performance, risks, process changes, and recommendations
- Represent the GDM team in operational reviews, cross-functional meetings, governance forums, and cross-site working sessions
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Business Administration, or a related field
- Minimum of 2–3 years of experience in HR Shared Services, HR Operations, a People Services Center, or a related environment
- Demonstrated expertise in GDM, Workday transaction processing, HR data management, Benefits administration, or HR reporting
- Prior experience as a Team Lead, Senior Analyst, SME, or equivalent role with responsibility for coaching or guiding others
- Strong working knowledge of Workday HCM transaction processing and ServiceNow case management
- Demonstrated ability to independently resolve complex cases and provide sound process guidance
- Strong analytical, organizational, problem-solving, and decision-making skills
- Excellent written and verbal English communication skills
- Ability to work on a fixed night-shift schedule aligned with North American and Latin American business hours
- High attention to detail and strong commitment to data accuracy, confidentiality, compliance, and quality
- Ability to manage competing priorities and work effectively with stakeholders across locations and functions
- Must not require GM immigration-related sponsorship now or in the future
- Spanish language proficiency is an asset but is not required
Benefits
Comp & perks- Hybrid work arrangement
- Night-shift schedule allowance implied by fixed night-shift role (8pm to 5am)
- Inclusive workplace and belonging-focused culture
- Opportunities for employee development
- Reasonable accommodations for applicants with disabilities
- Role-related assessment and/or pre-employment screening where applicable