Field Service Representative

General Motors

Field Service Representative supporting GM Defense military vehicles, warranty, maintenance, and customer readiness. Diagnosing vehicle systems and coordinating customer service, training, and issue resolution.

Posted 9/5/2026full-timeMilford • Missouri • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vehicle service repair, quality assurance, and customer satisfaction while effectively communicating and collaborating with engineering and manufacturing teams. Capable of performing technical diagnostics, maintenance, and training development in a fast-paced environment.

Highest-signal resume keywords

Vehicle Service RepairQuality AssuranceTechnical DiagnosticsCustomer SatisfactionInterpersonal Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vehicle DisassemblyVehicle ReassemblyOperational VerificationService Procedure ValidationProblem-Solving Skills

Soft Skills

Oral CommunicationWritten CommunicationTeam CollaborationIndependent Work

Tools & Technologies

Scan ToolsMultimetersTechnical Manuals

Certifications & Qualifications

U.S. Security ClearanceEducation/Certificates in Vehicle Service Repair

Industry Keywords

Field Service EngineeringSupplier QualityProduct DevelopmentManufacturing

About the role

Key responsibilities & impact

Serve as the customer’s voice for warranty and customer satisfaction
Interface with the Vehicle Chief Engineer, program team members, engineering teams, and manufacturing plants
Liaise between General Motors Defense and customers for HD SUV and other GMO platforms
Coordinate, communicate, review, and provide support
Provide technical and administrative support for maintenance, training, quality, readiness, and sustainability issues
Perform vehicle disassembly, reassembly, and operational verification
Determine vehicle-system serviceability and repair needs
Use scan tools, multimeters, and schematics to diagnose and repair vehicle subsystems
Replace worn or damaged parts with new or reconditioned parts
Perform maintenance according to prescribed Technical Manuals
Retrofit vehicle components according to instructions
Document activities for task and reporting requirements
Travel to customer locations up to 90% of the time
Support warranty claims processes
Identify, track, and resolve issues early
Assist in developing operator and maintainer training
Perform service procedure validation
Complete special assignments as requested

Requirements

What you’ll need

2 years’ experience in Quality, Engineering, Plant Manufacturing, Product Development, Supplier Quality, Field Service Representative, Field Service Engineering, or related experience
Travel up to 90% both domestic and international
Able to lift 50 pounds
High degree of problem-solving skills and experience
High level of oral and written communication and presentation skills
Ability to work independently and identify issues through data
High level of interpersonal skills to work effectively with others and in a team environment
Must be a U.S. Person: U.S. citizen, U.S. permanent resident, asylee, or refugee
Eligible to obtain Secret U.S. Security Clearance after hire
Must be eligible to access classified information at the Secret level
No immigration-related sponsorship is provided or available now or in the future
Preferred: Bachelor’s Degree
Preferred: Education/certificates in vehicle service repair
Preferred: Active Secret U.S. Security Clearance on the first day of work

Benefits

Comp & perks

Benefits and Total Rewards resources available from day one
No relocation benefits; relocation costs are the selected candidate’s responsibility