IT Ops Manager

General Medicine

IT Ops Manager managing systems administration and security operations for a healthcare startup. Owning IT function end-to-end in a rapidly growing environment.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Own and administer all company systems: Rippling (IAM, MDM, Inventory Management), Google Workspace, SSO, and our full SaaS portfolio (~50 tools and 6 internal applications)
Act as internal help desk resource, supporting our team with a range of IT needs
Centralize and manage vendor procurement, software renewals, license management, and BAA inventory
Build and enforce IT policy: acceptable use, onboarding/offboarding, access controls, and device standards
Manage the full device lifecycle - provisioning and shipping new hire equipment, coordinating retrieval from departing employees - via Rippling Inventory Management
Lead security operations: deploy and manage endpoint protection, run phishing simulations, and own our security awareness training program
Conduct an initial HIPAA compliance audit and engage an external auditor to formalize our risk assessment
Lay the documentation and controls groundwork for security and compliance programs

Requirements

What you’ll need

7–10 years of IT experience, with demonstrated breadth across systems administration, security, and vendor management
Startup experience required. You've *built* IT infrastructure before, not just maintained it
Healthcare and HIPAA experience required; security experience (endpoint protection, risk assessments, awareness training) strongly preferred
Experience supporting hybrid and remote teams required; marketplace or healthtech experience preferred
Hands-on with MDM platforms, IAM, Google Workspace administration, and SaaS management
Highly organized, high ownership, and comfortable operating without a lot of structure around you

Benefits

Comp & perks

You'll be the first IT hire - high ownership, high visibility, and a direct line to leadership
Clear product-market fit and strong investor backing
A chance to help build the operational infrastructure of a company redesigning how people access healthcare

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

systems administrationsecurity operationsvendor managementendpoint protectionrisk assessmentsHIPAA complianceMDM platformsIAMSaaS managementGoogle Workspace administration

Soft Skills

highly organizedhigh ownershipcomfortable operating without structure