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Senior Business Process Analyst
General Dynamics Information TechnologyBusiness Process Analyst optimizing Agile workflows and requirements for GDIT, a government technology and professional services company. Supporting Scrum teams through process improvement, Jira, Confluence, and automation.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Agile methodologies, including Scrum and Kanban, with a strong ability to facilitate ceremonies and manage project tracking using Jira and Confluence. Proven skills in business process analysis, user story development, and effective communication with cross-functional teams.
Highest-signal resume keywords
Agile MethodologyJira Project ManagementConfluence DocumentationUser Story DevelopmentBusiness Process Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Scrum FacilitationBacklog RefinementSprint PlanningAcceptance Criteria WritingProcess Flow Development
Soft Skills
Excellent CommunicationFacilitation SkillsProblem-Solving Skills
Tools & Technologies
JiraConfluenceAI Tools
Certifications & Qualifications
Scrum Master Certification
Industry Keywords
Operational ExcellenceProcess ImprovementSocial ProgramsITIL
About the role
Key responsibilities & impact- Facilitate Agile ceremonies such as Scrum, backlog refinement, sprint planning, and retrospectives
- Manage Jira tasks for multiple Scrum and Kanban teams
- Act as a liaison between teams to ensure continuous communication
- Track sprint progress and remove impediments
- Analyze existing business processes and optimize end-to-end processes to drive operational excellence and efficiency through automation
- Collaborate with cross-functional stakeholders to elicit, document, and validate business and functional requirements
- Translate requirements into user stories
- Develop user stories, acceptance criteria, and process flows to support the customer
- Partner with business leaders, SMEs, technical teams, data analysts, and operational staff to ensure requirements are understood and implemented correctly
- Maintain structured documentation and linked artifacts in Confluence
- Track progress in Jira to ensure alignment between requirements, development, operations, and reporting
- Leverage AI tools such as Claude and CoPilot to manage multiple projects and priorities
- Initiate follow-up to ensure timely achievement of commitments
- Support team members in other related duties
Requirements
What you’ll need- 3+ years of related experience
- US Citizenship Required
- Bachelor's degree or equivalent combination of education and experience
- 3+ years of experience in business process analysis or similar role
- Strong knowledge of Agile methodology and frameworks
- Proven experience writing requirements, user stories, and acceptance criteria
- Proficiency with Jira and Confluence for requirements and project tracking while leveraging AI
- Excellent communication, facilitation, and problem-solving skills
- Experience writing requirements and creating user stories
- Scrum Master experience
- Familiarity with refugee and immigrant population or other social programs (preferred)
- Understanding of ITIL or other process improvement frameworks (preferred)
- Experience integrating business and operational data into Jira and Confluence (preferred)
Benefits
Comp & perks- Full-flex work week
- 401K with company match
- Internal mobility team dedicated to helping you own your career
- Collaborative teams of highly motivated critical thinkers and innovators
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- Vacation, sick and personal time
- Paid holidays
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- Typically 15 days of paid leave per calendar year for vacations, personal business, and illness
- Additional 10 paid holidays per year
- Up to 160 hours of paid family leave in a rolling 12 month period for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance