BMC Remedy/Helix Developer

General Dynamics Information Technology

BMC Remedy/Helix Developer building ITSM workflows, integrations, and service offerings for GDIT’s U.S. government customers.

Posted 8/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $128,039 - $173,229 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in software development, particularly with BMC Remedy and Helix applications, while effectively managing project deliverables in an Agile environment. Proficient in gathering requirements, creating documentation, and providing customer demonstrations to ensure service excellence.

Highest-signal resume keywords

BMC Remedy DevelopmentREST API IntegrationAgile Project MethodologyITIL MethodologiesCustomer Requirement Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software DevelopmentBMC Remedy Version 23.xHelix Application Process FlowsData Analysis with Microsoft ExcelProcess Flow Creation in Microsoft VisioRelational Database KnowledgeTroubleshooting with LoggingPentaho SpoonSaaS SolutionsAWS Cloud Environments

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationRemote Work ProductivityTeam CollaborationCustomer Interaction

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft SharePointJiraDeveloper StudioInnovation StudioDigital Workplace PortalHelix DashboardsSmart Reporting

Certifications & Qualifications

BMC Accredited AdministratorCompTIA Security+ CEInterim Secret Security Clearance

Industry Keywords

AgileITILService Level ManagementChange ManagementIncident ManagementService Request ManagementWork Order ManagementSmart ITCMDBAsset Management

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Provide technical guidance on application and integration capabilities
Gather requirements and prepare requirements and design documentation
Deliver presentations and product demonstrations
Create implementation guides and test scripts
Develop workflows and integrations in Developer Studio and Innovation Studio
Build forms, fields, workflow, and data import files for Foundation and Transactional Data
Develop REST API, web service, and LDAP integrations between Helix and external systems
Develop Digital Workplace service offerings
Work incident assignments and communicate with customers within service-level agreements
Create follow-on change requests and Jira stories
Prepare and coordinate change requests and follow operating procedures
Maintain and update the production environment
Meet key performance indicator thresholds
Support customer onboarding, ad-hoc requests, sustainment, and continual service improvement
Identify gaps between out-of-the-box workflows and custom requirements
Provide out-of-the-box solutions to minimize customization
Maintain system integrity through configuration control and change management
Manage sprint workload, forecast deliverables, execute milestones, and minimize technical debt
Provide demonstrations of completed sprint products
Communicate professionally with customers, peers, and leadership
Participate in on-call rotation, daily scrums, sprint planning, technical implementation reviews, and approved service interruption change windows
Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings

Requirements

What you’ll need

5+ years of software development experience
Ability to obtain and maintain an Interim Secret security clearance before starting
BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience
Experience with SaaS solutions or AWS Cloud environments
Experience with BMC Remedy version 23.x or higher
Experience with ITIL methodologies
Experience with Helix/Remedy application process flows
Expert familiarity with one or more 23.x+ Helix applications, including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital Workplace Portal, CMDB, or Asset Management
Experience with Pentaho Spoon, BMC HDM, REST API, or web services for system interfaces or data migration
Experience working in an Agile project methodology environment
Excellent verbal and written communication ability
Ability to create and edit Microsoft Word, Excel, and PowerPoint documents
Advanced ability to analyze data with Microsoft Excel or comparable tools
Ability to create and describe process flows in Microsoft Visio or comparable tools
Experience managing documents in Microsoft SharePoint
Working knowledge of relational databases
Understanding of networking concepts and OSI rules
Ability to use logging to troubleshoot issues
Experience providing customer demonstrations
Experience gathering and documenting customer requirements
Experience working with multiple projects and team members
Demonstrated ability to work productively remotely
CompTIA Security+ CE certification; may obtain within 3 months from start date
BS degree; additional years of experience may be considered in lieu of degree
U.S. citizenship required
Scheduled weekly hours: 40
Travel required: None

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
Full-flex work week
Medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Ability to contribute pre-tax and post-tax dollars to 401(k) up to IRS annual limits
Company 401(k) match
Vacation, sick, and personal time
Paid holidays
Paid parental leave
Military leave
Bereavement leave
Jury duty leave
15 days of paid leave per calendar year for new employees, typically
An additional 10 paid holidays per year
Paid Family Leave of up to 160 hours in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
AI-powered career tool identifying career steps and learning opportunities
Internal mobility team
Identity verification process using advanced biometrics and artificial intelligence