BMC Remedy/Helix Developer

General Dynamics Information Technology

BMC Helix developer building workflows, integrations, and service solutions for GDIT, a government technology and professional services company. Supporting remote US mission projects through requirements, production support, Agile delivery, and customer demonstrations.

Posted 8/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $128,039 - $173,229 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in BMC Remedy and Helix applications, with a strong focus on developing integrations, managing workflows, and delivering customer solutions. Proficient in Agile methodologies and capable of maintaining system integrity while ensuring compliance with service-level agreements.

Highest-signal resume keywords

BMC Remedy DevelopmentREST API IntegrationAgile Project MethodologyITIL MethodologiesCompTIA Security+ CE Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software DevelopmentWorkflow DevelopmentData AnalysisSystem IntegrationChange ManagementIncident ManagementService Level ManagementData MigrationRelational DatabasesNetworking Concepts

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationCustomer EngagementRemote Work Productivity

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft VisioMicrosoft SharePointPentaho SpoonBMC HDMDeveloper StudioInnovation StudioJira

Certifications & Qualifications

CompTIA Security+ CEBMC Accredited Administrator

Industry Keywords

SaaS SolutionsAWS CloudHelix ApplicationsDigital WorkplaceService Request ManagementChange RequestsKPI ManagementCustomer OnboardingConfiguration ControlService Improvement Initiatives

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Provide technical guidance on application and integration capabilities
Gather requirements and prepare and deliver presentations and demonstrations
Write requirements, design documentation, implementation guides, and test scripts
Develop workflows and integrations in Developer Studio and Innovation Studio
Build forms, fields, workflow, and data import files for Foundation and Transactional Data
Develop REST API, WebService, and LDAP integrations between Helix and external systems
Develop Digital Workplace service offerings
Work incident assignments and communicate with customers within service-level agreements
Create follow-on change requests and Jira stories
Prepare and coordinate change requests and follow prescribed operating procedures
Maintain and update the production environment and meet KPI thresholds
Support customer onboarding, ad hoc requests, sustainment, and continual service improvement initiatives
Identify gaps between out-of-the-box workflows and custom requirements
Provide out-of-the-box solutions to minimize customization
Maintain system integrity through configuration control and change management processes
Manage sprint workload, forecast deliverables and deadlines, execute milestones, minimize technical debt, and demonstrate completed sprint products
Communicate professionally with customers, peers, and leadership
Participate in on-call rotation, daily scrums, sprint planning, technical implementation reviews, approved service interruption windows, and other requests
Work in a remote team environment with scheduled and ad hoc video/audio meetings

Requirements

What you’ll need

5+ years of software development experience
Must be able to obtain and maintain an Interim Secret security clearance before start date
US citizenship required
BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience
Experience with SaaS solutions or AWS Cloud environments
Experience with BMC Remedy version 23.x or higher
Experience with ITIL methodologies
Experience with Helix/Remedy application process flows
Expert familiarity with one or more 23.x+ Helix applications, including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital Workplace Portal, CMDB, or Asset Management
Experience with Pentaho Spoon, BMC HDM, REST API, or WebServices for system interfaces or data migration
Experience working in an Agile project methodology environment
Excellent verbal and written communication ability
Ability to create and edit Microsoft Word, Excel, and PowerPoint documents
Advanced ability to analyze data with Microsoft Excel or comparable tools
Ability to create and describe process flows in Microsoft Visio or comparable tool
Experience managing documents in Microsoft SharePoint
Working knowledge of relational databases
Understanding of networking concepts and OSI rules
Ability to use logging to troubleshoot issues
Experience providing customer demonstrations
Experience gathering and documenting customer requirements
Experience working with multiple projects and team members
Demonstrated ability to work productively in a remote location
Required CompTIA Security+ CE certification; may be obtained within 3 months from start date
BS degree; additional years of experience may be considered in lieu of degree
Scheduled availability for 40 hours per week
No travel required

Benefits

Comp & perks

Growth: AI-powered career tool identifying career steps and learning opportunities
Internal mobility team focused on career goals
Comprehensive benefits and wellness packages
401(k) with company match
Competitive pay
Paid time off
Full-flex work weeks where possible
Medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan options
Ability to contribute pre-tax and post-tax dollars to 401(k) up to IRS annual limits
Vacation, sick, and personal time
Paid holidays
Paid parental leave
Military leave
Bereavement leave
Jury duty leave
15 days of paid leave per calendar year for new employees, prorated based on hire date
10 paid holidays per year, prorated based on hire date
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
Remote work
Military-friendly workplace
Award-winning culture of innovation