Customer Service Supervisor

General Dynamics Information Technology

Customer Service Supervisor leading citizen-support contact center teams for GDIT, a government technology services company. Coaching representatives, managing operations, monitoring quality, and driving service improvements in a hybrid role.

Posted 8/10/2026full-timeBossier City • Louisiana, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $55,003 - $74,415 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing call center teams, focusing on operational goals, customer satisfaction, and continuous service improvement. Proficient in analyzing business risks and opportunities while promoting a positive work culture.

Highest-signal resume keywords

Call Center Management ExperienceTeam LeadershipBusiness Analysis SkillsOperational Goal SettingStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisOperational EfficiencyPerformance MonitoringReportingCoaching MethodsService ImprovementCall Center SoftwareAdministrative SupportClient PresentationsRisk Identification

Soft Skills

Problem-SolvingIndependenceFlexibilityTeam BuildingPositive Work Culture Promotion

Certifications & Qualifications

High School DiplomaBachelor’s Degree in Business or Related Field

Industry Keywords

Call Center OperationsCustomer Satisfaction24/7 ProgramLouisiana ResidencyUS Citizenship

About the role

Key responsibilities & impact

Model high ethical and professional conduct
Lead a team of call center representatives using proven coaching methods
Maintain focus on client and operational goals while ensuring customer satisfaction
Provide administrative support for day-to-day operations
Identify business risks and opportunities through analysis of information and results
Promote a positive work culture among the team
Set and achieve operational goals
Continuously measure and evaluate processes
Deliver continuous efficiencies and cost savings
Drive best-practice standards
Develop presentations for clients and leadership as needed
Identify performance gaps and implement continuous service improvement
Ensure high quality through monitoring and management
Create, update, and maintain reporting as needed
Support citizens by overseeing contact center professionals providing vital information and assistance

Requirements

What you’ll need

5+ years of related experience
High School Diploma
Five or more years managing teams of five or more direct reports
Five or more years working with organizational functions and personnel
Five or more years working with call center software and programs
Access to dedicated internet bandwidth of 10 Mbps download and 1 Mbps upload; satellite internet does not qualify
Ability to work remotely from home in a quiet, distraction-free environment
Flexible availability and willingness to work any shift in a 24/7 program
Louisiana residency required
US Citizenship required
Bachelor’s degree in business or a related field (even better)
Call Center Management experience highly preferred
Excellent business and analytical problem-solving skills
Strong communication skills
Ability to work independently
No security clearance required

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
Medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Full flex work weeks where possible
Vacation, sick, and personal time
Paid holidays
Paid parental leave
Military leave
Bereavement leave
Jury duty leave
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
AI-powered career tool identifying career steps and learning opportunities
Internal mobility team focused on career goals
Award-winning culture of innovation
Military-friendly workplace