Customer Success Manager – Secret Clearance

General Dynamics Information Technology

Customer Success Manager advocating for clients in the ICAM program. Ensuring successful implementation and positive experience during delivery and operations.

Posted 7/19/2026full-timeFort Meade • Maryland • 🇺🇸 United StatesSeniorLead💰 $107,744 - $126,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer advocacy and support within IT environments, utilizing Agile methodologies for effective planning and execution. Proficient in developing training materials and user guides while maintaining strong organizational and communication skills.

Highest-signal resume keywords

8+ Years IT Customer Support ExperienceActive DoD Security ClearanceAgile MethodologiesCompTIA Security+ CertificationBachelor's Degree or Equivalent Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer AdvocacyScheduling SupportProcess DevelopmentReport DevelopmentTraining Material DevelopmentUser Guide DevelopmentRequirements AnalysisSolution Demonstration

Soft Skills

Highly OrganizedMulti-taskingExcellent CommunicationInterpersonal SkillsSelf-driven

Certifications & Qualifications

CompTIA Security+ Certification

Industry Keywords

DoD CustomersEnterprise EnvironmentIT SupportAgile Methodologies

About the role

Key responsibilities & impact

Advocate for customers to ensure a positive experience with the program
Provide scheduling and integration support for customer changes
Develop or support development of plans, processes, reports, briefs, training material, user guides
Work with senior leadership on planning and executing tasks using Agile methodologies
Analyze customer requirements to anticipate and provide solutions
Conduct demonstrations of delivered solution capabilities

Requirements

What you’ll need

8+ years’ experience supporting IT customers as part of an enterprise environment
Active DoD Security Clearance of SECRET or higher
Familiarization with DoD customers and work environments
Bachelor’s Degree (or equivalent experience)
Highly organized and able to multi-task
Excellent communication and interpersonal skills
Self-driven and proactive nature
CompTIA Security+ certification or higher for IAT Level II (desired)

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Paid time off
Flex work weeks where possible
Vacation, sick, and personal time
Holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance