Application Operations Manager

General Dynamics Information Technology

Application Operations Manager focusing on business applications’ operations and support at GDIT. Leading teams and managing incident responses to enhance service delivery.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $112,840 - $128,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading application support teams and managing ITIL-based service management processes, with a strong focus on operational excellence and continual service improvement. Proficient in coordinating multiple service providers and technology teams while ensuring reliable operation of enterprise business applications.

Highest-signal resume keywords

ITIL Service ManagementService Integration And Management (SIAM)Change Advisory Board (CAB) LeadershipEnterprise Application SupportTeam Leadership And Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementProblem ManagementChange ManagementRequest ManagementKnowledge ManagementService Level ManagementApplication Lifecycle SupportProduction OperationsAPI UnderstandingMiddleware Familiarity

Soft Skills

CoachingMentoringCollaborationCustomer ServiceContinuous Improvement

Tools & Technologies

ServiceNowCloud PlatformsEnterprise SecurityDatabasesSaaS Applications

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Enterprise Business ApplicationsIT OperationsApplication Support EnvironmentGeographically Distributed TeamsComplex Enterprise Environments

Tech Stack

Tools & technologies

CloudCyber SecurityERPITSMServiceNow

About the role

Key responsibilities & impact

Responsible for ensuring the reliable operation, support, and continual improvement of business applications while leading a team of application support engineers
Serve as the primary operational point of coordination between application teams, infrastructure, cloud, security, and third-party service providers to ensure reliable, secure, and efficient application services
Responsible for triaging production incidents, operational issues, service requests, and enhancement requests
Provide leadership for IT Service Management (ITSM) processes, leads the bi-weekly Change Advisory Board (CAB)
Applies Service Integration and Management (SIAM) principles to coordinate multiple internal and external service providers that collectively support business applications
Manage a team of application engineers by providing coaching, mentoring, performance management, career development, workload planning, and technical leadership
Foster a culture of accountability, collaboration, customer service, and continuous improvement
Ensure adherence to operational support standards and governance
Drive continual service improvement initiatives to improve operational maturity
Monitor ticket queues and workload distribution
Review application change requests for completeness, technical readiness, business impact, testing evidence, implementation plans, and rollback procedures
Act as the operational integration point between application, infrastructure, cloud, database, cybersecurity, network, and vendor support teams
Drive operational excellence through metrics, lessons learned, and continual improvement initiatives

Requirements

What you’ll need

Bachelor's degree required
15+ years experience supporting enterprise business applications in an IT operations or application support environment
5+ years experience leading technical application support teams
Experience leading Change Advisory Board (CAB) meetings and managing ITIL-based service management processes
Demonstrated experience applying SIAM principles to coordinate multiple service providers and technology teams
Experience supporting mission-critical enterprise applications or large-scale business systems
Experience supporting complex enterprise environments with cloud, SaaS, on-premises applications, integrations, and managed service providers
Experience leading geographically distributed teams
Strong understanding of ITIL Service Management principles
Working knowledge of SIAM (Service Integration and Management) frameworks
Enterprise application support experience (ERP, HCM, Finance, CRM, SaaS, and on-premises applications)
Incident, Problem, Change, Request, Knowledge, and Service Level Management
Experience with ServiceNow or other enterprise ITSM platforms
Production operations, release management, and application lifecycle support
Understanding of APIs, integrations, middleware, batch processing, and job scheduling
Familiarity with cloud platforms, databases, identity management, and enterprise security

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Full-flex work week to own your priorities at work and at home
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
GDIT typically provides new employees with 15 days of paid leave per calendar year and an additional 10 paid holidays per year
Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance