Senior Systems Engineer – HPC User Services Lead

General Dynamics Information Technology

Systems Engineer Senior leading HPC User Services for NOAA's operational high-performance computing system. Responsibilities include user support, operations management, and enhancing customer experience.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $97,968 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in High Performance Computing (HPC) and Linux, with a strong focus on user support operations, ticket management, and effective communication with stakeholders. Proven ability to manage support requests, develop operational procedures, and enhance customer satisfaction through data-driven insights.

Highest-signal resume keywords

High Performance Computing (HPC)Linux AdministrationEnterprise Ticketing Platform ManagementExcellent Written and Verbal CommunicationStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High Performance Computing (HPC)LinuxTicket Management System AdministrationData Dashboard DevelopmentProcess Improvement

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationOrganizational SkillsCustomer Communication Development

Tools & Technologies

ServiceNowJira Service ManagementRemedy

Industry Keywords

User SupportOperational ProceduresStakeholder CommunicationIncident ManagementTechnical Issue Resolution

Tech Stack

Tools & technologies

LinuxServiceNow

About the role

Key responsibilities & impact

Lead daily operations of the HPC user support function and serve as the primary point of contact for user-facing issues
Manage the lifecycle of support requests from intake through resolution, ensuring timely communication and customer satisfaction
Coordinate across Systems Administration, File Systems, Software Development, Security, Networking, and Operations teams to resolve complex technical issues
Prioritize user requests based on operational impact and mission requirements
Develop and maintain regular communication rhythms with NOAA/NWS stakeholders
Prepare and distribute planned maintenance notices, outage notifications, incident updates, service restoration communications, and weekly operational summaries
Establish communication templates and standard operating procedures that provide clear, consistent, and timely updates
Administer and continuously improve the program’s ticket management system
Develop dashboards and reporting that measure ticket volume, response times, resolution times, recurring issues, and customer satisfaction
Identify trends and recommend process improvements to reduce recurring user issues
Ensure support documentation and knowledge articles remain accurate and current

Requirements

What you’ll need

Education: Bachelor of Arts/Bachelor of Science
Experience: 5+ years of related experience
Technical skills: High Performance Computing (HPC) & Linux
US citizenship required
Role requirements: Experience administering or managing an enterprise ticketing platform (e.g., ServiceNow, Jira Service Management, Remedy, or similar)
Excellent written and verbal communication skills, including the ability to communicate complex technical issues to both technical and non-technical audiences
Strong organizational skills with the ability to manage multiple priorities in a fast-paced operational environment
Experience developing customer communications, documentation, and operational procedures.

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Paid time off
Full-flex work week to own your priorities at work and at home
Various paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year for vacations, personal business, and illness
10 paid holidays per year
Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance