Senior Support Analyst – Triage

General Dynamics Information Technology

Support Analyst managing Oracle Cerner Millennium environment stability and usability. Resolving service requests and improving the user experience in healthcare settings.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $108,800 - $147,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in Oracle Cerner Millennium EHR system and ServiceNow incident management, ensuring high-quality patient care through effective troubleshooting and communication. Proven ability to maintain system stability and enhance user experience while managing service requests efficiently.

Highest-signal resume keywords

Oracle Cerner Millennium EHR SystemServiceNow Incident ManagementTroubleshooting SkillsMicrosoft Office Suite Proficiency5+ Years Related Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident TriageIncident ResolutionData Integrity ManagementUser Experience ImprovementService Request Management

Soft Skills

Clear CommunicationProblem-Solving

Tools & Technologies

ServiceNowMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Visio

Industry Keywords

Healthcare ITPatient CareEHR SystemsData Protection

Tech Stack

Tools & technologies

OracleServiceNow

About the role

Key responsibilities & impact

Play a critical role in maintaining the stability and usability of the PATH (Oracle Cerner Millennium) environment
Efficiently triage and resolve service requests in ServiceNow
Reduce downtime, protect data integrity, and help clinicians and staff focus on delivering safe, high-quality patient care
Accurately assess and route Oracle Cerner Millennium issues to the right teams
Perform initial troubleshooting and provide clear, actionable information in ServiceNow tickets
Improve the user experience by communicating status updates, workarounds, and resolutions

Requirements

What you’ll need

5+ years of related experience
Bachelor's degree or equivalent combination of education and experience
Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Visio
Extensive understanding of Oracle Cerner Millennium (PATH) EHR system
ServiceNow incident triage, management, and incident resolution experience
Ability to travel up to 25% of the year, if needed

Benefits

Comp & perks

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Paid vacation and holidays