Healthcare Business Administrator

General Dynamics Information Technology

Healthcare Business Administrator supporting inquiries for CMS related to the Affordable Care Act. Responsible for research, analysis, and collaborative documentation.

Posted 7/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $55,806 - $65,550 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in researching and responding to inquiries related to the Affordable Care Act (ACA) with a focus on clear communication and documentation. Proficient in analyzing complex policy requirements and collaborating with cross-functional teams to enhance inquiry response processes.

Highest-signal resume keywords

Researching Complex Policy RequirementsWriting and Verbal Customer Service SkillsInquiry Response System NavigationMicrosoft Office Suite ProficiencyPublic Trust Clearance Eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Research AnalysisPolicy Requirements AnalysisInquiry TriagingWritten CommunicationPlain Language Writing

Soft Skills

Attention to DetailOrganizational SkillsCollaborationFeedback Provision

Tools & Technologies

Inquiry Response SystemMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Certifications & Qualifications

Public Trust Clearance

Industry Keywords

Affordable Care ActHealth Care InquiriesCustomer ServiceRegulatory ChangesCasework Process Improvement

About the role

Key responsibilities & impact

Research and respond to inquiries related to the Affordable Care Act (ACA)
Work independently to analyze inquiries and determine appropriate response
Conduct thorough research of complex policy and programmatic requirements
Craft written responses using plain language
Document precise and diligent notes for every case to explain research conducted, inquiry response understanding, and justification of response provided
Navigate the inquiry response system and database to research relevant data points about the submitter that impact the inquiry response provided
Monitor an individual dashboard to identify areas for improvement and implement constructive feedback from response reviewers in a timely manner
Identify inquiry trends and propose new language or edit existing language in the inquiry response knowledgebase
Triaging cases, determining when to escalate a case and when additional troubleshooting methods are needed, and documenting and tracking results
Identifying process improvements and making recommendations to the Operations Manager for how to increase productivity and efficiency in the casework process
Collaborate with cross-functional teams to document inquiry responses for ongoing regulatory changes that affect in-person assisters and health care consumers with a high degree of organization and attention to detail
Review other team member’s inquiry responses for quality and accuracy of response, format, and grammar and providing feedback
Participate in client meetings and document notes in a clear and concise manner

Requirements

What you’ll need

Bachelor’s degree plus 5+ years of relevant full-time research, analytical, writing and/or customer service experience
2+ years of experience handling written and verbal inquiries related to health care, the ACA, and/or related issues
Advanced experience conducting research of complex policy and/or programmatic requirements
Excellent writing and verbal customer service skills
Experience using plain language to craft written responses
Proficiency in Microsoft Office Suite (such as Word, Excel, PowerPoint, and Outlook)
Relevant experience triaging, routing, and resolving inquiries
Candidate must be able to obtain Public Trust clearance
Candidate must have lived in the United States at least three (3) out of the last five (5) years

Benefits

Comp & perks

401K with company match
Professional growth opportunities including paid education and certifications
a variety of medical plan options, some with Health Savings Accounts
dental plan options
vision plan
paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available