Healthcare TPA Member Services Processing Analyst

General Dynamics Information Technology

Member Services Process Analyst supporting healthcare operations and ensuring accuracy in member applications. Collaborating with cross-functional teams in a TPA healthcare environment.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $55,250 - $74,750 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Supports day‑to‑day operations within a Third‑Party Administrator (TPA) healthcare environment
Reviews, validates, and processes member applications, certifications, transfers, appeals, designated representative appointments, documentation, and service requests
Communicates professionally with members, providers, and internal stakeholders
Analyzes documentation submitted with the application
Performs data entry and record updates within member services tools
Maintains accurate and high-quality case notes, documentation, and processing records
Supports quality assurance activities by identifying errors, trends, or potential improvements
Participates in cross‑training and process updates
Contributes to continuous improvement efforts

Requirements

What you’ll need

5+ years of related experience
Strong written and verbal communication skills
High School Diploma or equivalent
1–3 years of experience in processing, administrative support, data entry, customer service, or a related operational role
Ability to follow detailed procedures
Strong attention to detail
Background supporting federal health programs or healthcare operations (preferred)
Experience working with intelligent document processing tools, member service portals, or customer support platforms such as ServiceNow or CXone (preferred)

Benefits

Comp & perks

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Paid vacation and holidays
Paid parental leave
Paid military leave
Paid bereavement leave
Paid jury duty leave
Short and long-term disability benefits
Life insurance and accidental death and dismemberment insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Application ProcessingDocumentation AnalysisRecord UpdatesMember Services ToolsAdministrative Support

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAttention To Detail

Certifications

High School Diploma Or Equivalent