Telephony Test Engineer

General Dynamics Information Technology

Test Engineer at GDIT responsible for telephony system testing and validation of call flows. Collaborating with technical teams to ensure requirements are met and defects resolved.

Posted 6/21/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $75,650 - $102,350 per yearWebsite

Tech Stack

Tools & technologies

ServiceNowVoIP

About the role

Key responsibilities & impact

Design, develop, and implement test plans, manual test scripts for ACD, IVR, and IVA call flows
Validate routing logic, queue behaviors, agent workflows, and transfer scenarios
Test speech recognition, NLP-driven interactions, and conversational AI flows
Perform functional, regression, integration, and end‑to‑end testing across multiple platforms (telephony, CRM, backend services)
Analyze logs, call traces, and telephony events to identify defects and root causes
Collaborate with developers, business analysts, and operational teams to refine requirements and support defect resolutions
Support UAT cycles and production validation during releases
Document test results, defects, and testing evidence clearly and accurately
Recommend improvements to call flows, user experience, and overall system performance

Requirements

What you’ll need

Education: Bachelor of Science
Experience: 2+ years of related experience
Required Skills: Experience testing ACD/IVR/IVA systems (e.g., Genesys, Avaya, Amazon Connect, NICE CXone, Cisco, Nuance, or similar)
Experience with telephony call routing, SIP, CTI, and speech recognition technologies
Strong analytical and problem‑solving abilities with comfort interpreting call logs, traces, and backend service interactions
Experience using test management tools (Jira, ServiceNow Test Management)
Exposure to telecommunications and/or VoIP environments and protocols

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Paid time off including vacation, sick, personal time, holidays, paid parental, military, bereavement and jury duty leave
Full flex work week to own your priorities at work and at home
Total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

test plansmanual test scriptsfunctional testingregression testingintegration testingend-to-end testingspeech recognitionNLPcall routingtelephony

Soft Skills

analytical abilitiesproblem-solvingcollaborationcommunication