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Power Platforms Operations Manager
General Dynamics Information TechnologyOperations Manager overseeing day-to-day platform administration and operational support for NIAID’s Power Platform environments. Managing SharePoint, Azure, and associated workflows in a team.
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Overseeing day‑to‑day platform administration, maintenance, operational support, and service delivery for NIAID’s Enterprise Collaboration and Power Platform environments
- Manage Central Administration settings, services, accounts, and backup/recovery operations
- Automate administrative tasks using PowerShell and conduct regular system health checks using SharePoint Health Analyzer
- Apply feature packs and cumulative updates; oversee system integrity, performance, and disaster recovery planning
- Manage site collections, external sharing settings, app catalogs, site lifecycle, and content migrations
- Oversee configuration of tenant‑level settings within the SharePoint Admin Portal
- Manage environments (Dev/Test/Prod), security roles, permissions, and DLP policies via Power Platform Admin Center
- Implement and maintain ALM/CI/CD processes, source control practices, solution deployments, and environment strategies
- Deploy and maintain the CoE Starter Kit; provide audit, analytics, and performance monitoring
- Support citizen developers and uphold shared governance frameworks
- Configure API gateways, policies (authentication/authorization/rate limiting), versioning, documentation, and integrations
- Monitor API performance via Azure Monitor and Application Insights, analyzing and optimizing performance
- Ensure timely and effective maintenance of supported applications to meet performance and availability requirements
- Perform root‑cause analysis, incident tracking, outage notifications, and trend reporting
- Maintain SOPs and ensure all operational documentation is current within the Knowledge Base
- Support license and service agreement management, change management, configuration management, and O&M lifecycle processes
Requirements
What you’ll need- 7+ years of related experience
- 5–8+ years of technical team leadership or IT operations management experience
- Demonstrated experience supporting enterprise‑scale Microsoft platforms including: M365, SharePoint, Power Platform, Dynamics 365, and Azure identity/integration/monitoring services
- Experience coordinating with Government stakeholders and managing contractor staff to meet task order requirements
- Required Technical Skills:
- SharePoint Server (On‑Prem) administration including PowerShell automation, updates, disaster recovery
- SharePoint Online and M365 tenant administration
- Power Platform ALM, security, DLP, environment strategy, CoE Starter Kit deployment
- Azure API Management configuration and operational monitoring
- Required Certifications:
- PL‑200 or PL‑600 (Power Platform Administration)
- PL‑400 (Power Platform Development)
- MS‑102 (M365 Administration)
- AZ‑104 (Azure Integration Administration)
- CompTIA Security+ (or equivalent DoD 8570/8140 certification)
- ITIL 4 Foundation (End User Support)
Benefits
Comp & perks- Health insurance
- Dental plan options
- Vision plan
- 401(k) plan with company match
- Paid time off plans including vacation, sick, personal time, holidays
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel accident insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PowerShellSharePoint ServerSharePoint OnlinePower Platform ALMAzure API ManagementM365Dynamics 365disaster recoveryincident trackingroot-cause analysis
Soft Skills
technical team leadershipIT operations managementstakeholder coordinationcontractor managementperformance monitoringchange managementconfiguration managementservice deliveryoperational supportgovernance frameworks
Certifications
PL-200PL-600PL-400MS-102AZ-104CompTIA Security+ITIL 4 Foundation