ServiceNow Developer – Administrator

General Dynamics Information Technology

ServiceNow Developer/Administrator enhancing and supporting the ServiceNow platform at GDIT. Join us in empowering organizations with innovative solutions.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $97,968 - $115,000 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptServiceNow

About the role

Key responsibilities & impact

Help maintain, enhance, and support the ServiceNow platform to ensure reliability, usability, and compliance with best practices
Monitor system performance, troubleshoot incidents, and work with senior developers to resolve complex issues
Perform day-to-day administration of service requests on the ServiceNow platform
Maintain CMDB and discovery accuracy through updates, reporting, and routine data quality reviews
Configure and develop basic to intermediate-level functionality using Business Rules, Client Scripts, Script Includes, and Flow Designer
Assist in building simple integrations using Integration Hub or scripted REST APIs under the guidance of senior developers
Create and maintain clear technical documentation for configurations, updates, and small development tasks
Stay informed on ServiceNow platform updates and features
Identify opportunities to streamline administrative tasks and improve platform usability

Requirements

What you’ll need

3–5+ years of experience supporting or developing on the ServiceNow platform
Working knowledge of JavaScript and ServiceNow scripting fundamentals
Hands-on experience with core platform components such as: Business Rules, UI Policies, Client Scripts Service Catalog and basic workflows/Flow Designer CMDB fundamentals
Ability to troubleshoot issues logically and work collaboratively to solve problems
Strong communication and documentation skills
Experience working in Agile/Scrum environments
Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience (preferred)
Certified System Administrator (CSA) certification (preferred)
Additional ServiceNow certifications or micro-certifications (Flow Designer, Service Catalog, etc.) (preferred)
Familiarity with REST APIs and basic integration concepts (preferred)
Understanding of ITIL concepts (preferred)

Benefits

Comp & perks

Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Challenging work that makes a real impact on the world around you

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JavaScriptServiceNow scriptingBusiness RulesClient ScriptsFlow DesignerIntegration HubREST APIsCMDBService CatalogAgile

Soft Skills

troubleshootingcollaborationcommunicationdocumentation

Certifications

Certified System Administrator (CSA)ServiceNow micro-certifications