Program Manager – Technical Support, User Engagement

General Dynamics Information Technology

Program Manager overseeing technical support and user engagement for NIH Data Access Program. Collaborating with federal leadership and managing complex operational programs.

Posted 5/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $165,750 - $224,250 per yearWebsite

About the role

Key responsibilities & impact

Drive the end-to-end management of Data Use Agreement (DUA) workflows
Oversee the Privacy Board process
Lead user support activities
Manage analytic output and disclosure review operations
Direct development and maintenance of the Program’s marketing and dissemination plan
Oversee requirements tracking through implementation of automated workflows
Lead study closeout and transfer processes
Manage user engagement, communications, and website operations
Guide execution of program assessment activities
Provide supervisory oversight for team members and subcontractors

Requirements

What you’ll need

Doctorate degree in a relevant field
5+ years of relevant experience
Deep understanding of federal data access processes
Experience with DUAs, privacy compliance, and research oversight workflows
Demonstrated experience managing complex operational programs
Experience leading teams in technical user support, training, and documentation development
Strong communication skills
Ability to manage complex schedules and program reporting requirements
Experience coordinating cross-functional groups
Must be able to obtain/maintain a Public Trust or higher

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Full-flex work week to own your priorities at work and at home
15 days of paid leave
10 paid holidays per year
Paid Family Leave program
Short and long-term disability benefits
Life and accidental death insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data use agreementsprivacy complianceresearch oversight workflowsprogram assessmentrequirements trackingautomated workflowsanalytic output managementdisclosure review operationsuser supporttraining development

Soft Skills

strong communicationsupervisory oversightteam leadershipuser engagementcross-functional coordinationorganizational skillsschedule managementprogram reportingproblem-solvingstakeholder management

Certifications

Doctorate degreePublic Trust clearance