Technical Support – User Engagement Project Manager

General Dynamics Information Technology

. Lead project management across technical support and user engagement workstreams .

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $122,274 - $165,430 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead project management across technical support and user engagement workstreams
Coordinate communications, training, and metrics/reporting to support researchers
Develop and maintain project plans, schedules, milestones, and budgets
Manage day-to-day execution across program support workstreams
Serve as a primary liaison for user engagement and technical support
Organize and facilitate user engagement and governance meetings
Monitor operational performance using dashboards and metrics
Support all DUA-related workflows
Coordinate development of training materials, webinars, and user guides
Support analytic output and disclosure review workflows
Capture lessons learned, standardize templates, and propose process enhancements
Assist with project-level planning and execution of study closeout and transfer requirements
Support public-facing website content planning and updates

Requirements

What you’ll need

Bachelor’s degree in public health, health services research, information systems, project management, public administration, or a related discipline
5+ years of relevant experience
Experience with CMS Accrual Data
3+ years of technical experience providing technical assistance and communicating with grantees
2+ years of experience on projects of comparable size and scope
Possess knowledge of federal communication policies
Current professional certifications (PMP, CISSP, CISM, SANS GSNA)
Demonstrated experience managing projects in federal research, health, or health research environments
Strong understanding of project management practices
Ability to collaborate effectively with technical, policy, and user support teams
Experience working with federal data access, privacy, and governance workflows
Excellent organizational skills
Strong written and verbal communication skills in English
Ability to obtain and maintain a Public Trust or higher and authorization to work in the United States

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Full-flex work week to own your priorities at work and at home
Paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year
10 paid holidays per year
GDIT Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementtechnical assistancedata analysismetrics reportingbudget managementtraining material developmentdashboard monitoringprocess enhancementfederal data accessgovernance workflows

Soft Skills

collaborationorganizational skillscommunication skillsleadershipfacilitationproblem-solvingadaptabilityattention to detailstakeholder engagementteam coordination

Certifications

PMPCISSPCISMSANS GSNA