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Senior Application Engineer
General Dynamics Information Technology. Provide support for business-critical applications and integrations operations .
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Provide support for business-critical applications and integrations operations
- Ensure high availability, performance, and reliability of applications and integrations
- Monitor system health, job execution, data flows, and respond to alerts
- Partner with functional teams to troubleshoot process issues
- Troubleshoot incidents, perform root cause analysis, and implement fixes
- Translate business requirements into technical solutions
- Design, develop and maintain integrations using file-based methods or APIs
- Lead testing, deployments, and migrations
- Identify and support continuous process improvement on integrations
- Deliver excellent customer service to business users
Requirements
What you’ll need- 5+ years of related experience
- Bachelor's degree
- Strong troubleshooting and analytical skills
- Hands-on experience supporting business critical applications
- Experience specifically working with file-based integrations and integration platforms
- Strong understanding of enterprise system architecture, data structures, and integration patterns
- Ability to bridge technical implementation and business processes
- Experience with ITSM ticketing systems (ServiceNow, Jira, etc.)
- Strong documentation, communication, and customer service skills
- Ability to work with business users, vendors, and internal technical teams
Benefits
Comp & perks- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full-flex work week to own your priorities at work and at home
- 15 days of paid leave per calendar year
- 10 paid holidays per year
- Paid Family Leave program providing up to 160 hours of paid leave in 12 months
- Short and long-term disability benefits
- Life, accidental death and dismemberment insurance
- Personal accident and critical illness insurance
- Business travel and accident insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinganalytical skillsfile-based integrationsintegration platformsenterprise system architecturedata structuresintegration patternstechnical solutionsprocess improvementapplication performance
Soft Skills
customer servicecommunicationdocumentationcollaborationproblem-solvinganalytical thinkingleadershipadaptabilityinterpersonal skillsattention to detail
Certifications
Bachelor's degree