ServiceNow Developer

General Dynamics Information Technology

ServiceNow Technical Lead responsible for implementing solutions for USPS. Analyze, design, and develop code for US government customer.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $97,968 - $132,250 per yearWebsite

Tech Stack

Tools & technologies

SDLCServiceNow

About the role

Key responsibilities & impact

Act as a technical leader and subject matter expert across all aspects of the ServiceNow platform for USPS Enterprise Technology Services
Ensure ServiceNow best practices are implemented and recommend out of the box solutions where appropriate
Lead upgrade initiatives and ensure platform currency
Ensure proper documentation of ServiceNow solutions according to standards
Keep up to date on ServiceNow functionality and make recommendations on how new features can be used to enhance business processes
Continuously improve methods and practices to achieve increased quality and value delivery
Analyzes systems and procedures to refine their formulation and converts them to programmable formats
Writes or updates software specifications
Creates logical data models based on functional requirements
Performs quality assurance review of specifications for internal and external delivery
Troubleshoots and provides technical support and solutions to users
Develops analytical tools for use in the design and redesign of systems
Analyzes detail systems factors, including input and output requirements, information flow, hardware and software requirements, and reliability characteristics
Prepares and updates documentation for new or existing systems
Monitors system effectiveness in satisfying user needs
May provide guidance and work leadership to less-experienced analysts.
Maintains current knowledge of relevant technologies as assigned
Participates in special projects as required

Requirements

What you’ll need

Bachelor's degree in a Computer Science or related technical discipline; OR the equivalent combination of education, technical certifications or training, or work experience.
8+ years of experience with Software Development Lifecycle
5+ years of experience with ServiceNow platform
Experience with ServiceNow development with knowledge of code best practices
Knowledge/experience with functional and technical knowledge of ServiceNow platform and architecture
Knowledge/experience of SDLC practices
Knowledge/experience with Agile Methodologies
Change Management and Configuration Management (VersionOne, ServiceNow, etc.)
Problem/Risk Management
MS Office Suite
Ability to obtain and maintain a Public Trust clearance and successfully pass a thorough Government background screening process.

Benefits

Comp & perks

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowSoftware Development LifecycleAgile MethodologiesChange ManagementConfiguration ManagementProblem ManagementRisk ManagementData ModelingQuality AssuranceTechnical Support

Soft Skills

Technical LeadershipDocumentationAnalytical SkillsCommunicationGuidanceCollaborationContinuous ImprovementProblem SolvingUser Needs AnalysisMentorship

Certifications

Bachelor's Degree in Computer SciencePublic Trust Clearance