Operations Manager – TS/SCI with Poly

General Dynamics Information Technology

. Lead day‑to‑day IT operations for the DoDIIS Enterprise, ensuring 24/7/365 availability, performance, and reliability across all CIS service towers .

Posted 5/15/2026full-timeAnnapolis Junction • Colorado, Florida, Maryland, Virginia, Washington • 🇺🇸 United StatesSeniorLead💰 $147,292 - $199,278 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityITSMTypeScript

About the role

Key responsibilities & impact

Lead day‑to‑day IT operations for the DoDIIS Enterprise, ensuring 24/7/365 availability, performance, and reliability across all CIS service towers
Oversee global Tier 2/Tier 3 operational teams supporting server compute, storage systems, load balancing, virtualization, PKI, patching, monitoring, database services, endpoint services, and data center operations
Direct the response to high‑visibility outages and critical incidents, including triage, escalation, root cause analysis, and implementation of corrective actions
Partner with engineering teams to integrate new technologies, upgrades, and enhancements into steady‑state operations with minimal disruption
Drive alignment with ITIL/ITSM processes—including Incident, Problem, Change, and Configuration Management
Maintain operational dashboards, metrics, and reporting to Government leadership; ensure compliance with SLAs, KPIs, and performance objectives
Manage operational documentation, SOPs, work instructions, configuration baselines, and runbooks to ensure consistent and repeatable service delivery
Coordinate across CONUS and OCONUS sites to maintain enterprise operational readiness, service continuity, and security posture
Ensure adherence to the client, DoD, and IC policies—including cybersecurity (RMF), vulnerability management, policies, supply chain security, and audit requirements
Lead continuous service improvement initiatives, leveraging automation, monitoring, analytics, and operational best practices
Provide leadership, mentoring, and direction to geographically dispersed teams supporting mission‑critical operations
Support planning, scheduling, and coordination of upgrades, maintenance windows, and enterprise service changes

Requirements

What you’ll need

Active TS/SCI with CI Polygraph clearance
Bachelor’s degree in IT, engineering, cybersecurity, management, or related field (Additional years of experience may be substituted for degree)
8+ years of experience managing enterprise IT operations or mission‑critical IT service delivery
5+ years of experience leading operations teams within the DoD, Intelligence Community, or federal environments
Proven experience managing large‑scale, multi‑site operations environments
Strong understanding of enterprise IT domains: server compute, storage, networking, virtualization, monitoring, patching, identity services, and data center operations
Hands‑on experience with ITIL/ITSM practices and operational governance
Strong communication, crisis management, and stakeholder engagement skills
Demonstrated ability to manage distributed technical teams across dispersed locations

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Paid time off
Full flex work weeks where possible
Medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Short and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT operations managementserver computestorage systemsload balancingvirtualizationPKIpatchingmonitoringdatabase servicesdata center operations

Soft Skills

leadershipmentoringcrisis managementstakeholder engagementcommunication

Certifications

Active TS/SCI with CI Polygraph clearance